HM HUD and import for some game types are incorrect.
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  1. #1
    Junior Member
    Join Date
    Oct 2009
    Posts
    11

    Default HM HUD and import for some game types are incorrect.

    Hello dear hold'em manager,

    Recently come back from a break and i noticed my HM imports are incorrect.

    My hyper turbo tournament winnings are not right and they get added as normal tournaments alot.

    Today i was playing in a 109$ buy in tourney and it was not counting the hands of some players on my table. it was counting my hands and some other players. My overall winnings are incorrect also for example i won 250$ last week but my hm showed my weekly results as a loss.

    I already tried to adjust the import folders, no succes though.

    Thanks in advance.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Please see this FAQ to alleviate any security bottlenecks - http://hm2faq.holdemmanager.com/ques...olders+HM2+use

    Please give HoldemManager Administrator rights - http://hm2faq.holdemmanager.com/ques...7%7D7+%26+8%29

    Which site or sites are you experiencing this issue with?


    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information it is impossible for HM2 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, and Pacific. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - http://hm2faq.holdemmanager.com/ques...rnament+Editor


    If you continue to have problems please zip up and email the problem hand histories with details of the issue you are experiencing or a link to the relevant thread and send it to hm2support@holdemmanager.com


    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.


    When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

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