no hud

[ez2cy]

Have the problem with ACR tables that require action not coming forward, sorry can't find the thread or posts.

For whatever reason, it works on my laptop so I changed my table theme and cards to match it on my tower to see if that might work. Now, I'm not getting any hud at all. In top left corner HEM2 says waiting for hands. When I go into site setup I have warning (yellow triangle with an explanation mark) beside Winning poker, all the other sites have green check mark. ????

[fozzy71]

Make sure your site is configured to save hands and that HM2 is setup to auto import those hands - http://hm2faq.holdemmanager.com/ques...+Network+Setup


*Note that we do not support play money hands so you must test/play real money hands when using HM2 - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands


Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.


Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment


If you continue to have problems:


Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - http://hm2faq.holdemmanager.com/ques...es+not+work%3F


Alternatively you can use our Priority Support Tool which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it - Login to Holdem Manager - look for the 'HUD is not working' topic. Requests via the priority support tool receive higher priority than normal emails.

[ez2cy]

TY that worked for getting a hud.

Changing my themes etc to match my laptop did not help bringing the table that needs action to the forefront though.

[fozzy71]

We are still investigating the table focus issues you mentioned in your other thread - http://forums.holdemmanager.com/gene...-hem2-acr.html

I have problems with that feature in their client even when not running HM2, PT4 or HM Cloud so my testing so far has been inconsistent and our other testers have had inconsistent results testing it as well.