HUD problem

[polishukdenis]

I didn't play zoom for a while. I'd say for about 3 weeks or so.
Today I opened the tables and something insane is going on with my HUD. Everything's flickering, jumping etc.

Please see attached video.

As you can see in it, the HUD reacts to my mouse moves. However, acording to my HUD settings popups should appear only when I click the HUD and it shouldn't react to mouse moves.

What do I need to do to fix this?

[udbrky]

Please try resetting your HUD

1) Start HM2 and Export any custom HUD configs - http://hm2faq.holdemmanager.com/ques...rashing+Issues

2) Close HM2.

3) Please create a backup of your settings and reset your settings as explained here - http://hm2faq.holdemmanager.com/ques...fault+settings

4) Restart HM2

5) Manually reset your Site Setup > Seating Preferences > for your site/seats and double check your auto import and archive folders.

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again that you exported in step 2 above. If the problem returns after importing your HUD you know it is a problem with your HUD Config and you will need to recreate it from scratch or import an older backup of the HUD.

If that solves your problems please email us the files you backed up in step 1 of this email by following step 2 in this FAQ - http://hm2faq.holdemmanager.com/ques...fault+settings

If that did not solve your problems you can restore all of your original settings using the Utilities menu as explained in step 3 of the above FAQ.

[udbrky]

This could also be a graphics card issue

1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
2 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver
3 - Enable desktop composition - Enable or Disable Desktop Composition ~ Windows 7 Support

The following solutions have also proved to be helpful in resolving this although these are usually isolated issues
1 - Set desktop to a non-aero theme - Disable Aero on Windows 7 or Vista (or Windows 8.x, Sorta)
2 - Update Logitech Setpoint - SetPoint - Logitech Support

[polishukdenis]

3) Please create a backup of your settings and reset your settings as explained here - http://hm2faq.holdemmanager.com/ques...fault+settings

Are you sure you gave me the correct link? Here I see only how to backup and restore settings. I cannot find the instruction to reset them.

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again that you exported in step 2 above. If the problem returns after importing your HUD you know it is a problem with your HUD Config and you will need to recreate it from scratch or import an older backup of the HUD.

The bug appears because of my HUD config, because if I switch it from my HUD to some default HUD the bug disappears.

The problem is that it took about 3-4 hours for me to setup this HUD. And now you're telling me that I simply have to do that once again since there is some bug in the software?

The problem is only with zoom tables. The same HUD works fine at normal tables and spin & go's. Maybe you have any idea how could that be possible and how could it be solved?

[polishukdenis]

Looks like, the video driver update solved the issue.

Thank you for help.

[polishukdenis]

It appeared that the update didn't help. I'm experiencing the same issue today.

Any other thought how to fix this?

[fozzy71]

Did you make a backup/export of the HUD after you created? If you did then you should be able to delete it and import a backup of the HUD before the problem arose without having to recreate it from scratch. If you didn't export a backup copy of it make sure you do the next time you create it/any HUD to be sure it is backed up in case of future problems.

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[polishukdenis]

It appeared that the problem was in Notecaddy badges. Removing those badges solved the issue.

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.