HM 2 doesnt work at the zoom Table
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  1. #1
    Junior Member
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    Default HM 2 doesnt work at the zoom Table

    My HM2 doesnt work at the zoom Tables. With the regular Tables are no problems. Everything runs at Administrator. The Hand are saved in the right folder. HM2 Import them from the right folder and Archive them to the right folder.
    I can see my Hands in HM2 in "Reports" but couldnt open a HUD at the ZOOM Table on Pokerstars. It also doesnt work with table finder- he finds the Tables but doesnt refresh the HUD.

    Any Ideas?

  2. #2
    HM Support Patvs's Avatar
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    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
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    Didnt helped me. What Else can I do. Its maybe important that I fixed my Database not on the C harddrive but in E.

  4. #4
    HM Support Patvs's Avatar
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    Default

    Go back to the FAQ, and go over the last part (if you continue to have problems) and enable logging/use the HUD Report/sent us your log file.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
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    Yes I did this.

  6. #6
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by patrickred90 View Post
    Yes I did this.
    You only sent the HUD Error Report but we also need you to manually send the other files that are requested:

    Please note that you will not get a reply via email for any HUD Error Reports you send. We check these reports periodically to determine what issues need to be tested and use the information to help us resolve any issues we are able to duplicate. If you have continued problems, please email us as well.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


    Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

  7. #7
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    I have the same problem and several ppl from pokerstrategy community too almost week.
    I made manipulations with "Feature Logging" and sent report. What is next?

  8. #8
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by HedgehogNSK View Post
    I have the same problem and several ppl from pokerstrategy community too almost week.
    I made manipulations with "Feature Logging" and sent report. What is next?
    You did the same as the poster above: You sent the HUD Error Report but you did not send the other files manually that we need to see for these fast-fold HUD problems.

    Quote Originally Posted by fozzy71 View Post
    You only sent the HUD Error Report but we also need you to manually send the other files that are requested:

    Please note that you will not get a reply via email for any HUD Error Reports you send. We check these reports periodically to determine what issues need to be tested and use the information to help us resolve any issues we are able to duplicate. If you have continued problems, please email us as well.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


    Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

  9. #9
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    I've done everything that you said. If I should give you more explonations just let me know

  10. #10
    You're out! udbrky's Avatar
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    Please see our email.
    Regards udbrky (Chris)

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