You only sent the HUD Error Report but we also need you to manually send the other files that are requested:
Please note that you will not get a reply via email for any HUD Error Reports you send. We check these reports periodically to determine what issues need to be tested and use the information to help us resolve any issues we are able to duplicate. If you have continued problems, please email us as well.
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu -
http://hm2faq.holdemmanager.com/ques...ging#startmenu
Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing -
http://hm2faq.holdemmanager.com/ques...ger+Support%3F
With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.
Please zip and email the requested files to
hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.