QUESTIONS:-
Any reports received by support regarding some Zoom cash hands not being written to HDD by the PS client?
Any suggestions how I might diagnose the fault if PS support can't help? [I've contacted them]
BACKGROUND:-
Yesterday PokerStars 7 updated in the UK to include casino games such as blackjack
The PS build is now 9159
I'm using HM2 2.0.0.8247
MISSING HANDS:-
I've played two 6-max cash Zoom sessions since then in both cases a small proportion of the hands [around 10%] were not written to my HDD
I could see this in real time because I have my total winnings [or losses] for the session displayed in my Hero HUD
I confirmed this by requesting HHs from PS & importing them which added the missing hands - thus some of the hands are on the PS server, but not on my HDD
The problem coincides with the PS update
NOTES:-
** I've emailed PS support with the PS log & the HH written to my HDD & the requested HH - waiting for a response. If they have anything interesting to say I'll report here
** I didn't close the client early & anyway the missing HH are from the middle of each session
** I haven't had a chance to compare the HH [yet] to see if there's anything unusual with the missing hands, but I will today or tomorrow
** All my paths in the PS client match exactly the ones detected in HM2
** These are the same paths as before the update
** There are no clogged HHs in any path
** Windows 7 + windows firewall + windows defender - nothing else
** Checked defender & firewall etc as per the Zoom FAQ & all is correct