Hello,
Anyone have the same problem ? I have seen lost a lot of traffic at this limits so its could be PP Software Bug.
At anothers limits all is working, I using the latest version of HM2.
Greetings
Hello,
Anyone have the same problem ? I have seen lost a lot of traffic at this limits so its could be PP Software Bug.
At anothers limits all is working, I using the latest version of HM2.
Greetings
same here
Are the tables short-handed (1 or more empty seats)? If yes, it is a known issue:
HM-8558: Party FF HUD is off when table is short handed
If it is this, or something different, we are going to need to see some log files:
Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...Forward+Tables
If you continue to have problems:
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu
Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.
Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
I send files and screen shoots.
Greetings
Hud is not working ONLY for 50nl Fast Forward tables on party/bwin
25NL and 100NL fastforward tables are working fine. Strange strange strange...
its not a problem of a missing player. On other stakes the HUD works just fine even with 1+ players missing. It only affects NL50 FF and nothing else...
Hi,
Are the tables short-handed (1 or more empty seats)? If yes, it is a known issue:
HM-8558: Party FF HUD is off when table is short handed
If it is this, or something different, we are going to need to see some log files:
Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...Forward+Tables
Are the hands importing for this table? Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu
Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.
Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
Last edited by fozzy71; 12-12-2014 at 01:51 PM. Reason: added quote for clarity when I merge it to other similar thread
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Same problem. only at 50nl. Other limits are working fine.
This issue has been documented in detail and provided to the developers to resolve.
The assigned internal ticket # on this issue is HM-8591: No HUD on new party FF table "Cobra 2"
If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-8591 Is Resolved" in the subject line and body of the email.
Hello,
When We should expect a repair ?
Greetings