Hud dosent work at nl50 FastForward tables (only at that limit) after Yesterday up.
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  1. #1
    Junior Member
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    Default Hud dosent work at nl50 FastForward tables (only at that limit) after Yesterday up.

    Hello,

    Anyone have the same problem ? I have seen lost a lot of traffic at this limits so its could be PP Software Bug.

    At anothers limits all is working, I using the latest version of HM2.


    Greetings

  2. #2
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    Default

    same here

  3. #3
    *** HM3! *** fozzy71's Avatar
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    Default

    Are the tables short-handed (1 or more empty seats)? If yes, it is a known issue:

    HM-8558: Party FF HUD is off when table is short handed

    If it is this, or something different, we are going to need to see some log files:

    Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...Forward+Tables


    If you continue to have problems:

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


    Please reproduce the problem and:
    - Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


    Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

  4. #4
    Junior Member
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    Default

    I send files and screen shoots.


    Greetings

  5. #5
    Junior Member
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    Oct 2010
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    10

    Default Party - 50NL FastForward hud not working

    Hud is not working ONLY for 50nl Fast Forward tables on party/bwin

    25NL and 100NL fastforward tables are working fine. Strange strange strange...

  6. #6
    Junior Member
    Join Date
    Jun 2011
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    Default

    its not a problem of a missing player. On other stakes the HUD works just fine even with 1+ players missing. It only affects NL50 FF and nothing else...

  7. #7
    HM Support sideshow's Avatar
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    Default

    Quote Originally Posted by DoiCromoY View Post
    Hud is not working ONLY for 50nl Fast Forward tables on party/bwin

    25NL and 100NL fastforward tables are working fine. Strange strange strange...
    Hi,

    Are the tables short-handed (1 or more empty seats)? If yes, it is a known issue:

    HM-8558: Party FF HUD is off when table is short handed

    If it is this, or something different, we are going to need to see some log files:

    Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...Forward+Tables

    Are the hands importing for this table? Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

    Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
    Last edited by fozzy71; 12-12-2014 at 01:51 PM. Reason: added quote for clarity when I merge it to other similar thread
    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

  8. #8
    Junior Member
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    Oct 2010
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    Default

    Same problem. only at 50nl. Other limits are working fine.

  9. #9
    *** HM3! *** fozzy71's Avatar
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    Default

    This issue has been documented in detail and provided to the developers to resolve.


    The assigned internal ticket # on this issue is HM-8591: No HUD on new party FF table "Cobra 2"



    If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-8591 Is Resolved" in the subject line and body of the email.

  10. #10
    Junior Member
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    Jun 2014
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    Default

    Hello,

    When We should expect a repair ?

    Greetings

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