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  1. #171
    Junior Member
    Join Date
    Jul 2019
    Posts
    5

    Default

    Did you solve morts issue? Then I hope you can tell me how I fix it. I tried to buy a 60 dollar 1on1 configuration, but the guy never connected to me teamviewer. Didn't get a call or anything even tho i attached my number.

    I really need to fix this issue. Please, help.

  2. #172
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,642

    Default

    Quote Originally Posted by Nicolai Jacobsen View Post
    Did you solve morts issue? Then I hope you can tell me how I fix it. I tried to buy a 60 dollar 1on1 configuration, but the guy never connected to me teamviewer. Didn't get a call or anything even tho i attached my number.

    I really need to fix this issue. Please, help.
    I can't find any tickets when I search your name.

    Did you send in the ID/PW at the time as the instructions say? Please follow post 167, create a ticket and link to your posts so we can look at the files.
    Regards udbrky (Chris)

  3. #173
    Junior Member
    Join Date
    Jul 2019
    Posts
    5

    Default

    I have wrote to the support two times and you are not answering me. I have bought a 1on1 configuration for 60 dollars and never got it - what a scam. I didn't get anything. Haven't played for a week because of this issue.

  4. #174
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    28,251

    Default

    Quote Originally Posted by Nicolai Jacobsen View Post
    I have wrote to the support two times and you are not answering me. I have bought a 1on1 configuration for 60 dollars and never got it - what a scam. I didn't get anything. Haven't played for a week because of this issue.

    Please make sure you check your junk/spam inboxes as our replies often go there for some email services unless you whitelist us. You can also check your my tickets page to see if you might have actually gotten a reply that your email service filtered to your spam/junk box. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

    If they were in fact not replied to, please post your support ticket number(s) in this thread so we can try and determine why that happened and get you scheduled for a meeting ASAP to resolve your issues.

  5. #175
    Junior Member
    Join Date
    Jul 2019
    Posts
    5

    Default

    I have an appointment now. No one joining teamviewer, no mail, no call, no anything. Paid 120 dollars to get this issue fixed, again scammet for configuration help. What the fuck is this?

  6. #176
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    28,251

    Default

    What is your support ticket number(s)? I have no way to link this forum account to your store/support account.

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