Problem with HEM2 and ACR

[chowleepok]

One of my computer works fine with hud but another one doesnt

[udbrky]

There are some things that you could try.

1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
2 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver
3 - Enable desktop composition - Enable or Disable Desktop Composition ~ Windows 7 Support

The following solutions have also proved to be helpful in resolving this although these are usually isolated issues
1 - Set desktop to an aero theme:
- W7 - How To Enable Window Transparency (Aero) On Windows 7 - Windows - Windows 7
- W8 - How To Enable Aero Glass-Style Transparency in Windows 8
2 - Update Logitech Setpoint - </title> <meta content="" name="Search_category" /> <meta content="" name="Search_title" /> <style> /* BEGIN Messaging */ .message { background-color: #ffc; border-style: solid; border-radius: 4px; border-width: 1px; color: #000; padding: 6px 8px 6px

In HUD Settings - General Settings - Advanced Settings, change the z-ordering.

Finally, try resetting the HUD:

1) Start HM2 and Export any custom HUD configs - http://hm2faq.holdemmanager.com/ques...rashing+Issues

2) Close HM2.

3) Please create a backup of your settings and reset your settings as explained here - http://hm2faq.holdemmanager.com/ques...fault+settings

4) Restart HM2

5) Manually reset your Site Setup > Seating Preferences > for your site/seats and double check your auto import and archive folders.

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again that you exported in step 2 above. If the problem returns after importing your HUD you know it is a problem with your HUD Config and you will need to recreate it from scratch or import an older backup of the HUD.

If that solves your problems please email us the files you backed up in step 1 of this email by following step 2 in this FAQ - http://hm2faq.holdemmanager.com/ques...fault+settings

If that did not solve your problems you can restore all of your original settings using the Utilities menu as explained in step 3 of the above FAQ.