HUD not updating on Microgaming

[MartinBKK]

Hi udbrky

I am not sure what active session is but i should have explained that my HUD is working a lot of the time but it seems to get stuck a lot and i have to restart it.

[fozzy71]

Active session is a tab in the upper menu list of HM2 to the right of Reports. We only archive the microgaming gamehistory.dat file when the the poker client is closed and the .dat file is a certain size/age. It doesn't get archived nearly as often as other sites that write txt/xml files.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[MartinBKK]

Ok it seems like the HUD doesnt update when the active window is open. Seems to be ok when it is closed.

[fozzy71]

It should update regardless of which tab HM2 is on if everything is configured properly. If the site time adjustment instructions above do not help then please send the requested files so we can try to solve your problems. Without those logs we have no way to know what might be causing your problems.