HUD not Working on WPN

[pgt4jc]

My HUD is working fine on Merge but will not pick-up WPN tourneys unless I go to the table finder and manually add it with the finder icon.

It was working with WPN fine but just stopped a few days back. The folder where WPN is sending HH to is shown in the "auto import folders" screen in site settings and when I manually search this folder, the hands are there but for some reason are not being picked up by HM2.

I tried changing the folder that WPN is saving to and then adding this new folder in the HM2 site set-up but in the WPN folder I can't add new folders or use the auto-detect. As an experiment, I was able to add and auto detect in the Merge folder.

So something has gotten corrupted in the WPN part of site settings. Appreciate anyone's help in how to resolve this.

Thanks!

[udbrky]

Please update to this version
http://www.holdemmanager.com/Downloa...AutoUpdate.exe

[pgt4jc]

Updating did not fix the problem.

[Patvs]

What type of STT/MTT are you playing at WPN?

Are you also simultaneously playing on a cashgame table, or are you playing multiple STT/MTT tables?
Not having a HUD on a tourney table, when playing a cashgame table is a known issue.

[pgt4jc]

Tournaments only...and on WPN usually just 1 at a time.

[fozzy71]

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

Please see this FAQ on how to use table finder http://hm2faq.holdemmanager.com/ques...+not+appear%3F

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.