Hi!
After recent server restart at pokerstars my hud stopped working for zoom tables, works fine at normal tables.
Tried doing what is writen in the faq about zoom, but it didnt help.
What should I do?
Hi!
After recent server restart at pokerstars my hud stopped working for zoom tables, works fine at normal tables.
Tried doing what is writen in the faq about zoom, but it didnt help.
What should I do?
Last edited by oneselfishguy; 11-20-2014 at 07:09 AM.
If the FAQ did not help we need you to email the logs.files that are requested at the end of the FAQ.
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu
Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.
Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
When you are in one of the sub-forums there is a 'post new thread' button at the upper left corner. We generally prefer everyone make their own new thread even if they find a similar thread so we don't confuse posters when trying to help them. It is easy for us to confuse posters on the forums since most don't take the time to add an avatar image to their forum profile.
I am moving your post to a new thread since it is somewhat different than the OP's. I will post a redirect link here once I have moved it - http://forums.holdemmanager.com/gene...t-working.html