NL5 & NL25 Zoom Hud Ps.es does not work

[Hectorino78]

In 8238 version, the zoom hud in ps.es does not work at nl5 & nl25.

[Patvs]

Update:
http://www.holdemmanager.com/Downloa...AutoUpdate.exe


Make sure the PS.ES lobby language is in English.

Does the Zoom HUD work on NL2 or NL10?
Did PS.ES already update to the PokerStars7 client?

[Hectorino78]

Update:
http://www.holdemmanager.com/Downloa...AutoUpdate.exe


Make sure the PS.ES lobby language is in English.

Does the Zoom HUD work on NL2 or NL10?
Did PS.ES already update to the PokerStars7 client?

Hello, patvs.
I have updated hm2 to 8247 and the same.
Ps.es is in english language.
The hud zoom works in nl2 and nl10.
Yes i have updated to the pokerstars client same months ago and it was working fine.client.PNG

[udbrky]

We need information sent in.

Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[ektorvegue]

We though the problem is related to the table's names, those who have quotation have the problem NL 5 and NL 25 their names are Veláquez and Dalí. Please, fix it as soon as posible We can not use it there

[fozzy71]

We though the problem is related to the table's names, those who have quotation have the problem NL 5 and NL 25 their names are Veláquez and Dalí. Please, fix it as soon as posible We can not use it there

This issue has been documented in detail and provided to the developers to resolve.

The assigned internal ticket # on this issue is HM-6930

I have added your email address to the ticket so we can notify you once we have fixed it.


It was actually fixed once before but the problem returned again. To fix it again we will need a new set of log files for one of these tables:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[ektorvegue]

ok i have just sent it

[fozzy71]

Thanks, I replied to your email. You sent some files but the most important log.txt file we need was not included. I also sent out an email blast to every other customer on the ticket to get logs from them as well to make sure we have plenty of logs we can use when our devs are trying to fix this.

[Lumartin]

Is it something new about this? it is still not working.....

[udbrky]

This issue has been documented in detail and provided to the developers to resolve. I do not have an ETA on this.

The assigned internal ticket # on this issue is HM-6930

I have added your email address to the ticket so we can notify you once we have fixed it.