TN2 not works y PS.uk

[Rocks_strato]

I updated the account to .UK and TN2 stop working with these messages.

Gyazo - 81683e7cfa67c25da43ce7ed0574faf5.png

What can I do?

[katiemikexxx]

ye same problem here. Looking at this

Gyazo - c874c3a331add6fbd38a65b1bab7e49f.png

Seems like we need a update so the new client is recognised.

[Ninja Support]

Hi,

Can you please send us the following

- Your TN2 log file Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button. Then send a copy of that ZIP file to support@tableninja.com to check it over for errors.
Also please send a screenshot of your desktop with a table and your HUD displayed. See instructions How to Take a Screen Shot in Windows Please send the screenshot even if you don't have a HUD or custom table theme.

Please also briefly describe what is happening in the email.

- user.ini from Pokerstars directory

Send all of the above to support@tablenja.com so we can get this resolved asap

[L_Usher87]

Same here on Pokerstars.co.uk and FullTilt.co.uk

[hmcp22]

Getting the same problem. Will you be releasing an update to handle pokerstars.uk client?

[Ninja Support]

Hi Guys

As stated above for us to fix this issue we need the log file and the user.ini from Pokerstars directory once we have this we should have a fix asap

For FullTilt send us the log file Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button. Then send a copy of that ZIP file to support@tableninja.com to check it over for errors.
Also please send a screenshot of your desktop with a table and your HUD displayed. See instructions http://graphicssoft.about.com/cs/gen...screenshot.htm Please send the screenshot even if you don't have a HUD or custom table theme.

Please also briefly describe what is happening in the email.

[hmcp22]

I've just emailed my logs and user.ini file

[Ninja Support]

Thanks

I have received them and sent to the developers so they can get a fix out asap, Once i hear of an update ill post it here in this thread.

[L_Usher87]

Thanks

I have received them and sent to the developers so they can get a fix out asap, Once i hear of an update ill post it here in this thread.

Any update on how long this will take? As I'm guessing all the UK subscribers are without table ninja until this issue is resolved.

[Ninja Support]

Hi,

I have no ETA at the moment, i am waiting on confirmation from the developers as they are currently working on it, Once i hear from them i will update you guys here.