HUD for Zoom Poker consistently not working. HUD hand counter and opponent hand view
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  1. #1
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    Default HUD for Zoom Poker consistently not working. HUD hand counter and opponent hand view

    HUD for Zoom Poker consistently not working. HUD hand counter and opponent hand viewer shows completely different numbers of hands for a large amount of opponents. Possibly shows different stats as well but hard to say. for the last week and a half iv had to reinstall and update HM2 as the HUD continues to disappear. Once reinstalled/updated, the HUD works fine for the remainder of the day, but when I try the next day it has disappeared again. Iv had HM2 for quite a while now so I know what to do normally if it stuffs up but after trying everything iv had no luck. Any ideas with what is wrong? Iv tried everything to get it working but still no luck for a period longer then the day. Quite annoying...

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Which Operating System, Firewall, and Anti-Virus are you using?

    Please see this FAQ to alleviate any security bottlenecks - http://hm2faq.holdemmanager.com/ques...olders+HM2+use

    Please give HoldemManager Administrator rights - http://hm2faq.holdemmanager.com/ques...7%7D7+%26+8%29

    We have a new beta release in our forums that includes zoom fixes so please give it a try - http://forums.holdemmanager.com/hm2-...t-support.html

    If you continue to have problems:

    Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.


    Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables


    If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

  3. #3
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    Default continuing to have problems with the HUD not displaying. ACtivity session works fine

    Quote Originally Posted by fozzy71 View Post
    Which Operating System, Firewall, and Anti-Virus are you using?

    Please see this FAQ to alleviate any security bottlenecks - http://hm2faq.holdemmanager.com/ques...olders+HM2+use

    Please give HoldemManager Administrator rights - http://hm2faq.holdemmanager.com/ques...7%7D7+%26+8%29

    We have a new beta release in our forums that includes zoom fixes so please give it a try - http://forums.holdemmanager.com/hm2-...t-support.html

    If you continue to have problems:

    Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.


    Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables


    If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.
    Still having problems. Works for a session, as soon as I get out of the game the HUD doesnt display anymore and I have to uninstall reinstall which doesnt always get it to work either

    Im running Malwarebytes Antivirus, Windows 7, windows firewall. Have done all of your steps. One way that sometimes works for me is to open up cash games for about 10 hands, close them and then open up Zoom.

    I dont know what screen shots you want, can you please explain in another way.

    Ps: The zoom tables were working for 5 days straight without any problems when I did a Malwarebytes Scan. I tried that again but didnt seem to work.

  4. #4
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by zbygot10 View Post
    Still having problems. Works for a session, as soon as I get out of the game the HUD doesnt display anymore and I have to uninstall reinstall which doesnt always get it to work either

    Im running Malwarebytes Antivirus, Windows 7, windows firewall. Have done all of your steps. One way that sometimes works for me is to open up cash games for about 10 hands, close them and then open up Zoom.

    I dont know what screen shots you want, can you please explain in another way.

    Ps: The zoom tables were working for 5 days straight without any problems when I did a Malwarebytes Scan. I tried that again but didnt seem to work.
    Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.


    Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:


    1) Uninstall any 3rd party security software bundles.
    2) Reboot your computer
    3) Please install the latest version: http://www.holdemmanager.com/downloa...ger_2_Beta.exe
    4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES
    5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows

    The screenshot is explained on the Zoom FAQ but it is not nearly as important as the feature logging being enabled and the entire \hm2logs folder from your desktop, that our logging utility creates, being zipped and emailed.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


    Please reproduce the problem and:
    - Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


    Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

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