2.0.0.8247 Official Release Feedback Thread PokerStars.UK/FullTilt.UK support added - Page 4
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  1. #31
    Junior Member
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    Apr 2011
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    25

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    Hi,
    the HUD will not update when new player go on table in 8247,
    when I roll back to 8227 , it works well.
    Network: Microgaming , Skin . Pokerloco.
    All of my players have this issue,
    Can you pls have a check ??

  2. #32
    *** HM3! *** fozzy71's Avatar
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    Jun 2005
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    HM Support
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    Quote Originally Posted by fe700 View Post
    Hi,
    the HUD will not update when new player go on table in 8247,
    when I roll back to 8227 , it works well.
    Network: Microgaming , Skin . Pokerloco.
    All of my players have this issue,
    Can you pls have a check ??
    Did you happen do any tab switching in the HM2 GUI from/to the Active Session tab? We have a new issue we just wrote up the other day for this and your issue sounds like it could be related or the same:

    HM-8590: Microgaming HUD stops updating after switching to Active Session tab

    Whether it is the same issue or not we are going to need to see some HUD logs for this/your issue:

    Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


    Please reproduce the problem and:
    - Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


    Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

  3. #33
    Junior Member
    Join Date
    Jan 2012
    Posts
    14

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    Missing HUD in iPoker tourneys.No problem with cash games.Works fine 2-3 days ago.Only problem was that hud dont detect new tables in tourney and have to find it with table finder,but now table is not detected at all.

  4. #34
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

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    Update HM2 to http://www.holdemmanager.com/Downloa...AutoUpdate.exe
    and try using the TableFinder again.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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