Hotkey F9

[00000815]

just wanted to let you know: hotkey F9 for marking current hand is no longer working since latest (auto-)update


also sidequestion: any chance that you come with some sort of tracking tournament results, that is worth bothering? at least on biggest site pokerstars this should be obligatory!
big chunk of my schedule ist Rebuys and KOs, and current tracking basically is a

[fozzy71]

just wanted to let you know: hotkey F9 for marking current hand is no longer working since latest (auto-)update

It sounds like you are experiencing this problem - HM-8042: Marking hands via hotkey, then restarting, the hands are not marked in the DB

This issue has been documented in detail and provided to the developers to resolve but unfortunately none of our testers can duplicate this problem yet. I will bump the ticket to see if we can maybe add some additional logging for the customers with the problem to see if we can narrow down the cause and find a solution.


I have added your email address to the ticket so we can notify you once we have fixed it.

also sidequestion: any chance that you come with some sort of tracking tournament results, that is worth bothering? at least on biggest site pokerstars this should be obligatory!
big chunk of my schedule ist Rebuys and KOs, and current tracking basically is a

Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information its impossible for HM2 to know the correct results.


You may need to request and import any/all of your old tournament histories and import those to HM2 to correct issues with old tournaments showing wrong results. Stars did not write the tourney summaries to your hard drive in the past, like FTP did, so please enable the option in the PokerStars client via their lobby options and make sure that HM2 has added both the hand history and summary folder to your Auto Import Folder Configuration and this will ensure future tournaments have correct results automatically.
http://hm2faq.holdemmanager.com/ques...er+Stars+Setup


For older tournaments email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Summaries. They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder and then manually import those files by going to the Importing option in the HM Ribbon menu and choosing import from folders in the manual import section. You may see import errors as some of these hands are probably already imported.


The tournament summaries should be attached to the email as .htm files. Download the attachments and repeat the process of importing all the files. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions otherwise they will not import. You can view this FAQ for more information on importing emailed hand histories:
http://hm2faq.holdemmanager.com/ques...dem+Manager%3F


If you continue to have problems even after importing the summaries, please zip and email the problem hand histories (HH files) and tournament summaries (TS files). All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have changed the default. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31) or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\DD\MM.