Avast doesnt allow me to download HMCloudClientSetup.exe
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  1. #1
    Junior Member
    Join Date
    May 2012
    Posts
    6

    Default Avast doesnt allow me to download HMCloudClientSetup.exe

    Hi!

    Avast Antivirus doesn't allow me to download HMCloudClientSetup.exe and says its a virus (Win32:MalwareGen)

    Is this safe? Is there anything I can do?

    Thanks!
    Last edited by particle; 10-24-2014 at 10:56 AM.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,810

    Default

    If you’re getting this message that is a false positive. The reason is we updated the files recently for Pokerstars fast poker and this often causes firewalls and antiviruses to be suspicious which is a good thing. As long as you downloaded it through the auto update or from a genuine link from one of our staff/servers there is nothing to worry about.

    Our next cloud update will have new files that sometimes trigger this type of issue but they have all been digitally signed and verified by our developers in hopes of reducing or eliminating these types of false positives in the future.

    You will need to disable or uninstall your AV while downloading and installing HM Cloud if it continues to give these false positives or you can wait until our next release in the coming weeks that will have the new/signed files to try and eliminate this problem and fix the HUD problems on Zoom and other fast-fold games.

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