HUD suddenly wont work for HU Zoom

[mjackson]

My hud has suddenly stopped working for HU zoom. I turned off Windows Defender and put windows firewall on the normal settings. This is the second time in two days that hem has suddenly stopped working. On the normal tables the HUD displays fine. It was working fine yesterday on all tables.

[mjackson]

Looks like its an update issue. I rolled back the update and HUD works fine so hopefully it gets fixed before Stars imposes the inevitable rollback ban.

[centgas]

I hadn't upgraded HEM for a while, and until yesterday Stars worked fine. I then updated Stars without thinking, and then obviously the HUD doesn't work. So then upgraded HEM2, still not working. Rolled back Stars and still doesn't work?!

HEM2 version is .8227
Stars version 8693

Help!?

EDIT: Stars.exe and the update file weren't set to admin after the roll back, now they are but still no stats...

[fozzy71]

It looks like the update for zoom might have actually been a rollback to their previous client.

Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.


Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables


If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the first link above.

[centgas]

It looks like the update for zoom might have actually been a rollback to their previous client.

Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you stars PokerStars again.


Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables


If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the first link above.

Thanks

Got it working yesterday. And then today, after changing/updating nothing it doesn't work. I have restarted my computer several times, opened HEM2 first etc. Any idea why this happens?

[fozzy71]

Thanks

Got it working yesterday. And then today, after changing/updating nothing it doesn't work. I have restarted my computer several times, opened HEM2 first etc. Any idea why this happens?

We can't say for sure without seeing the logs/files from the end of the FAQ as requested in my previous post.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' options and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[starless]

Same problem.

[fozzy71]

Same problem.

We have had some reports that the recent update from stars was actually a rollback to a previous build and this is causing problems for some customers for some reason but we can not duplicate it internally using the same combination of HM2/Stars versions they are using. We can't help you to solve this from a two word post. We need you to follow the instructions in our Zoom FAQ that I previously posted and send us the log files as asked for on the FAQ and in the quote below.

We can't say for sure without seeing the logs/files from the end of the FAQ as requested in my previous post.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' options and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.