HUD working incorrectly for PokerStars Spin & Gos
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  1. #1
    HM2 Shark Tank Member MachtiSonni's Avatar
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    Default HUD working incorrectly for PokerStars Spin & Gos

    Hey there,

    my HUD placement is screwed on PokerStars Spin & Go tables. I think it's due to HM2 interpreting the table size as 4-handed where in reality it's a 3-handed game. It might be that technically they are 4-handed tables where one player just is missing from the start.

    However, what this results in is the HUD-panels randomly showing up in wrong places. Sometimes the player to your right is considered to be sitting on seat x, while other times it's considered to be sitting on seat y. I tried setting a preferred seat but that didn't help at all.

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


    Please reproduce the problem and:
    - Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
    - Screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


    Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

  3. #3
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    I'm having the exact same problem with the spin and go sngs. About 20% of the time when the sng starts the huds will be in the wrong place and then if I click on hud options on the table (the gear icon) and select 3 as the number of seats the huds then move to their correct positions.

  4. #4
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Cain View Post
    I'm having the exact same problem with the spin and go sngs. About 20% of the time when the sng starts the huds will be in the wrong place and then if I click on hud options on the table (the gear icon) and select 3 as the number of seats the huds then move to their correct positions.
    It seems to be pretty intermittent for our testers so far. The tables are detected as 4 players. Does stars have a pref seating option for 3 handed tables? Are you using the same preferred seat, auto center, or do you just sit in a different spot each time? During your next session can you jot down the tourney numbers for any that you have to adjust manually and send us the HH/TS files after with a HM2 log file and a link to this forum thread?

  5. #5
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    Have sent what you wanted. I'm using the option "Always auto-centre me". There is no preferred seat setting for 3 handed tables that I can see.

  6. #6
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    have the same problem.
    I use Preferred Seat Number at Site Sitting in HM - none and 2.
    Center and not center in PS
    Preferred sets in PS and without it'snt work

    There is working only if place 3-max in HUD Options and use button Set seat.

    HH
    TS20141006 T991614550 No Limit Hold'em [ATTACH]156192[/ATTACH].93+[ATTACH]156192[/ATTACH].07.txtHH20141006 T991614550 No Limit Hold'em [ATTACH]156202[/ATTACH].93 + [ATTACH]156202[/ATTACH].07.txt

  7. #7
    You're out! udbrky's Avatar
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    What happens if you turn off the always auto-center me? Please see this FAQ - http://hm2faq.holdemmanager.com/ques...For+PokerStars
    Regards udbrky (Chris)

  8. #8
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    Quote Originally Posted by udbrky View Post
    What happens if you turn off the always auto-center me? Please see this FAQ - http://hm2faq.holdemmanager.com/ques...For+PokerStars
    I also have problem with hud

  9. #9
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  10. #10
    You're out! udbrky's Avatar
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    I am sorry to hear you are having problems. This issue has now been documented in detail and provided to the developers to resolve.

    The assigned internal ticket # on this issue is HM-8529.

    To have your email address added to the ticket so we can notify you once we have fixed it, please email support@holdemmanager.com and ask to be added to HM-8529.
    Regards udbrky (Chris)

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