Error when sending hands to sitngo wizard
Hello!
I am constantly getting error reports when I send my hands that I have marked for review to sitngowizard.
It always gives me the error when I try to send multiple hands to sng wiz and sometimes also when I send only one hand.
I am using the latest version of hem2 and use windows 8.0
I tried to reinstall as it said in the email that I received after the error report.
Regards.
Is this specific to the Twister SNG's? That is what I'm seeing in the log file that you sent.
If you continue to have problems please zip up and email the problem hand histories with details of the issue you are experiencing or a link to the relevant thread and send it to support@sngwiz.com
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.
When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.
Regards udbrky (Chris)
It is not just twister but also turbo and super turbo 6max SNG's and MTT's.
I did steps 1,2,4,5 in this email but it didn't help.
I also wrote to snfwiz support now.
This email was sent because we recieved a crash log from you recently. I am sorry to hear you're experiencing issues with Holdem Manager but If you follow these instructions below it should fix the issue.
Step 1: Restore Default Settings:
First try restoring your default settings, often some settings files can become corrupt and cause these issues:
http://hm2faq.holdemmanager.com/ques...fault+settings
NB: If this step is successful it is very import you send us the backup files as detailed in no.2 of that FAQ otherwise the problem may come back and we need those files to reproduce it and fix permanently.
Step 2: Set files to run as administrator
1 - Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
2 - Right click the HoldemManager.exe and choose "Properties".
3 - Go to the Compatibility Tab and select "Run this program as an Administrator"
4 - Repeat Steps 2 and 3 for HudFuncsApp.exe, ThirtyTwoBitIPC.exe and tablescannerdllloader.exe
If this option is greyed out it is because the UAC is disabled.
Enable UAC - Disable User Account Control (UAC) the Easy Way on Win 7, 8, or Vista
Reboot and complete Step 3 and 4.
UAC can be turned off again if desired.
Step 3: Update Windows
Often the issue can be caused by a conflict with another program or utility on your PC. Windows may have released an update to fix this issue. See here for details on how to run windows update - Microsoft Windows Update
It is important to make sure to check windows update after it completes the previous update to make sure it says "No More Critical Updates Available" because it often does the updates in stages and does not always complete them all at once.
Step 4: Uninstall and reinstall HM2 with Revo uninstaller:
Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems and there is a useful tutorial how to use it here: How To Use Revo Uninstaller To Completely Uninstall Programs
Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version: http://www.holdemmanager.com/downloa...er_2_Setup.exe
Step 5: Add exceptions to firewall
Some firewalls detect HM2 as a threat because of the way it interacts with different poker software, as a consequence they can block HM accessing files it needs to and in turn cause a crash. Please follow the instructions in the FAQ carefully.
http://hm2faq.holdemmanager.com/ques...%28Firewall%29
Step 6: Set correct permissions on files and folders HM2 use
Please follow the instructions in this FAQ: http://hm2faq.holdemmanager.com/ques...olders+HM2+use
If these solutions do not work please email us back and well be happy to help.
It is not just twister but also turbo and super turbo 6max SNG's and MTT's.
I did steps 1,2,4,5 in this email but it didn't help.
I also wrote to snfwiz support now.
This email was sent because we recieved a crash log from you recently. I am sorry to hear you're experiencing issues with Holdem Manager but If you follow these instructions below it should fix the issue.
Step 1: Restore Default Settings:
First try restoring your default settings, often some settings files can become corrupt and cause these issues:
http://hm2faq.holdemmanager.com/ques...fault+settings
NB: If this step is successful it is very import you send us the backup files as detailed in no.2 of that FAQ otherwise the problem may come back and we need those files to reproduce it and fix permanently.
Step 2: Set files to run as administrator
1 - Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
2 - Right click the HoldemManager.exe and choose "Properties".
3 - Go to the Compatibility Tab and select "Run this program as an Administrator"
4 - Repeat Steps 2 and 3 for HudFuncsApp.exe, ThirtyTwoBitIPC.exe and tablescannerdllloader.exe
If this option is greyed out it is because the UAC is disabled.
Enable UAC - Disable User Account Control (UAC) the Easy Way on Win 7, 8, or Vista
Reboot and complete Step 3 and 4.
UAC can be turned off again if desired.
Step 3: Update Windows
Often the issue can be caused by a conflict with another program or utility on your PC. Windows may have released an update to fix this issue. See here for details on how to run windows update - Microsoft Windows Update
It is important to make sure to check windows update after it completes the previous update to make sure it says "No More Critical Updates Available" because it often does the updates in stages and does not always complete them all at once.
Step 4: Uninstall and reinstall HM2 with Revo uninstaller:
Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems and there is a useful tutorial how to use it here: How To Use Revo Uninstaller To Completely Uninstall Programs
Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version: http://www.holdemmanager.com/downloa...er_2_Setup.exe
Step 5: Add exceptions to firewall
Some firewalls detect HM2 as a threat because of the way it interacts with different poker software, as a consequence they can block HM accessing files it needs to and in turn cause a crash. Please follow the instructions in the FAQ carefully.
http://hm2faq.holdemmanager.com/ques...%28Firewall%29
Step 6: Set correct permissions on files and folders HM2 use
Please follow the instructions in this FAQ: http://hm2faq.holdemmanager.com/ques...olders+HM2+use
If these solutions do not work please email us back and well be happy to help.
Please make sure you are running the latest release. If you still have a problem, please send a hand history to support@sngwiz.com.
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