PartyPoker FastForward Bug

[ashleyc]

Hi,

My HUD is not displaying on PartyPoker Fast Forward tables. "Waiting for hands..." is displayed on top right of each table even though the hands are importing to HEM (I can see in active session tab).

Here is a screenshot:

kcduh4.png

The HUD works correctly on normal (non Fast Forward) tables.

Please can you advise how I can fix?

[fozzy71]

Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...Forward+Tables


If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool


Then reproduce the problem and attach the following:
- Screen shot of the table/desktop
- Original Hand history for the table with the issue
- Screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please also send a log file following these instructions - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


With all of the above we should be able to identify what the issue is, if you do not send all the information we will need to email back to request it.


Please zip and email the requested files and images to hm2support@holdemmanager.com and let us know that you also sent a hud error report.

[cheloveko]

I'm having the same problem. My hud doesn't work in fast foward tables. I've installed twice HM2, but nothing has changed. any help?

[fozzy71]

I'm having the same problem. My hud doesn't work in fast foward tables. I've installed twice HM2, but nothing has changed. any help?

Please follow the steps in the post above yours. There is nothing more we can do to help with these problems until you have tried all the steps on the FF FAQ and sent us the requested files.

Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...Forward+Tables


If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool


Then reproduce the problem and attach the following:
- Screen shot of the table/desktop
- Original Hand history for the table with the issue
- Screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please also send a log file following these instructions - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


With all of the above we should be able to identify what the issue is, if you do not send all the information we will need to email back to request it.


Please zip and email the requested files and images to hm2support@holdemmanager.com and let us know that you also sent a hud error report.

[ashleyc]

Hi,

I've tried all the steps in this thread and in the FAQs but HUD still doesn't display on FF tables (although it does on normal tables). Here is a screenshot:



Please can you suggest some other solutions? Or set up a skype screenshare to assist?

Regards

Ashley

[udbrky]

Please send in a new HUD report and email the information Fozzy requested above. I cannot find an email from you recently in our system.

[ashleyc]

Hi, i've sent a HUD report and all the info requested via email

[JohnyC1337]

what was suggestion to this?? I have now the same problem

[udbrky]

I did not find any files that you had emailed.

Please check all of the steps on this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: How to setup Holdem Manager to run with Party Poker FastForward Tables

If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

[JohnyC1337]

Oki I have sent logfiles etc. to support.