Virtual machine not registering as the same computer for the licensing.

[Robultronic]

I'm using Virtualbox and have postgresql on the ubuntu side.

I have to "reset all profiles" every couple of VM boots as the licensing system thinks it is a new computer every time.

Any way to fix this?

[udbrky]

I am sorry to hear you are having problems. This issue has been documented in detail and provided to the developers to resolve.

The assigned internal ticket # on this issue is HM-8312. We will often release builds on a limited basis, only in the forums for a few days first, so please check back in this forum http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

I have added your email address to the ticket so we can notify you once we have fixed it.

[adrenalien]

Hi, some news about this issue?

[udbrky]

We are still investigating this issue. I do not have an ETA.

[adrenalien]

We are still investigating this issue.

For years?

[fozzy71]

It is a very complex thing to try to solve and affects a low number of customers so the priority for this task isn't very high at this time. If it is affecting you please email us with a link to this thread and there are some things we can do to reduce how often it will affect you.

[Not Excessive]

A path to investigate might be if the VMs are being cloned. This normally results in a new UUID for the virtual HD which both Microsoft and (I assume) HM could see as a hardware/platform change and thus trigger licensing routines. I seem to remember getting caught out like this when I first started using VBox many years ago.

[udbrky]

There is an issue with the way Virtualbox handles it as well. We do not have an ETA for when it will be resolved.