Hi
Hud stopped working on PP fast forward tables. It has been fine two days ago. No update has been made during that time. It is working fine on regular cash games. is there a fix for that?
thanks in advance
SM
Hi
Hud stopped working on PP fast forward tables. It has been fine two days ago. No update has been made during that time. It is working fine on regular cash games. is there a fix for that?
thanks in advance
SM
Reboot your computer.
Start HM2 first.
Then start PartyPoker.
Are you playing at a specific FF table, where it works on another FF table?
Do you still have the partyinject.dll, speed.dll and pty.dll file in your HoldemManager folder?
Which Operating System, Firewall, and Anti-Virus are you using?
Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.
If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...Forward+Tables
If you continue to have problems, try the following -
Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.
Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:
1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloa...ger_2_Beta.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows
If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F
Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.