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please sent your full log.txt file, located in the following folder to hm2support@holdemmanager.com:
Windows 7: C:\Users\{username}\AppData\Roaming\HoldemManager\
XP: c:\documents and settings\{username}\appdata\HoldemManager
Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.
If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
Patvs, have you had any more recent trouble? I took several steps you laid out and it was working fine. It was even working this morning but now it won't load my hands in pokerstars Zoom games...
Update to: http://www.holdemmanager.com/Downloa...AutoUpdate.exe (8187, special Zoom build)
Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.
If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here