As Loki, Hossehandai, and Fozzy have said, Norton causes a lot of issues. In our experience in working with many customers, with many antiviruses, the two that do not cause issue are Microsoft Security Essentials and Kaspersky.
If you uninstall Norton, and it works, then Norton is the problem. If Norton is causing this issue with us, then what else is it causing issue with? If it does not work still, then we can look into what is.
Please uninstall, try reinstalling Postgres. If it continues, then complete these steps and email
support@holdemmanager.com:
Please let us know when you are available in GMT time for a teamviewer session. Please remember that we schedule a couple days in advance and need to fit into our schedules. So give us a few days' range of times and notice.
GMT: Greenwich Mean Time - World Time / Time in every Time Zone
This link will help you convert your time.
Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 Make sure you have updated your windows using the Windows Update feature
Microsoft Windows Update Please keep checking for updates until windows shows twice five minutes apart that there are no more updates.
2 Make sure Holdem Manager is updated to the latest version
Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps
3 Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue
Please download this version, it's the only one compatible with our version.
http://www.holdemmanager.com/Downloa..._5.1.13999.exe
After the meeting is set up, then
Please email the ID and password 5-10 minutes before.