2.0.0.8172 Beta Release Feedback Thread - Pokerstars Zoom update

[guba]

Is it not showing or showing but all dashes in the panel?

1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK


Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again.


http://hm2faq.holdemmanager.com/ques...rashing+Issues

it shows but all dashes.

[AdrenalineJ84]

Latest update lets me use HEM2 HUD on Zoom with no issues, am on Stars 6 (Build 8420). Running Kaspersky Internet Security 2014 along with MBAE on Win7. Hope Stars doesn't come out with another update that breaks the damn HUD again.

[fozzy71]

it shows but all dashes.

Does your hero name have any non-English characters in it? It sounds like you have some unusual characters in your screen name that is causing the problem.

Please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report. Please make sure you include a link to this thread and your forum name.

[Optimystic]

Hello. When you create a patch working on win XP?

[fozzy71]

Hello. When you create a patch working on win XP?

...

We have a possible fix for our internal testers but I haven't seen any feedback yet on if the fix works. If you have the Settings > General Settings > Miscellaneous > [x] 'Prompt for beta updates' option enabled you will be notified when the next public beta is available and can read the release notes to see if this fix is included.​

[mygameispoke]

Newest Beta did not fix my HUD for zoom.

[fozzy71]

Newest Beta did not fix my HUD for zoom.

..

I am sorry to hear you are having problems.


Can you please reboot your computer and then disable any antivirus and firewalls - http://forums.holdemmanager.com/hm2-...est-v8167.html


Make sure that pokerstars is not running and install 8167 again - http://forums.holdemmanager.com/hm2-...om-update.html




If you continue to have problems please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.


You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please send a log file as well -http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F


Please zip and email the requested files to hm2support@holdemmanager.com

[wienzi555]

Hello I was waiting patience ones week and my zoom still not working I bought HM2 pro Omaha and Holdem and just after one day work not working zoom ... I m not computer sciencist to fallow all your steps you writen every day and finally still not working zoom that is very bad proformance I need to say !!! I m desapointed I use that program wich didnt work !!!! I played 3 years without HM and I can use without when I play but I woudlike use zoom statistic and I cant my had not working ... You working for that one week and still not fix ... That is realy bad and you can be patience but this is shit proformance ... Like I said I m not computer sciencist to fallow all steps and then finaly not working losing my time and be destroyed inside becose HM not working ... trie do this something with that becose I woudlike use program I bought ... I was patience but soon I will be screaming ...Thank you for understand my opinion ... Artur

[mygameispoke]

still not working, emailed you with the info.

[mygameispoke]

edited