What is the site and game type? Did you send in a hud report?
If you continue to have problems, please use the tool in the following link to send a HUD Report -
http://hm2faq.holdemmanager.com/ques...Reporting+Tool
Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager.
- Please send a log file as well -
http://hm2faq.holdemmanager.com/ques...ger+Support572
Please zip and email the requested files to
hm2support@holdemmanager.com to let us know that you also sent a hud error report.
If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu -
http://hm2faq.holdemmanager.com/ques...+not+appear572
You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.