New update causes HM not to load
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  1. #1
    HM2 Shark Tank Member
    Join Date
    Jul 2008
    Posts
    462

    Default New update causes HM not to load

    Hi.
    Just downloaded and installed the latest update that came today. Now when I start HM2 it just shows a blank start (load hands) but nothing is every coming up. Its just frozen. Happened 2 times.

    How can I revert to last version that works?

  2. #2
    Junior Member
    Join Date
    Jun 2009
    Posts
    21

    Default

    same for me

  3. #3
    Junior Member
    Join Date
    Apr 2010
    Posts
    1

    Default

    Have the same problem

  4. #4
    Junior Member
    Join Date
    May 2009
    Posts
    17

    Default

    Same problem, I can't even click on anything since the soft is loading forever. Can't even close it!

  5. #5
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,814

    Default

    Please see this thread - http://forums.holdemmanager.com/hm2-...merge-fix.html

    We are working on a fix but we need log files sent and as much info about the problem as possible. Is it your Merge hero that is selected and loading in the reports or an alias?

    Please reproduce the problem and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing. Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name.http://hm2faq.holdemmanager.com/ques...ger+Support%3F

  6. #6
    Junior Member
    Join Date
    May 2009
    Posts
    17

    Default

    What is Merge?
    I play on Pokerstars.com.

  7. #7
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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