File history pokerstars problem

[Christy]

Bonjour,

I'am testing the demo HM2. The import file is indicating: 1 file, but no hands no matter the Hm2 software.
this is sit and go tournaments to 0.25 buy-in.

in HM1, I have the same problem the hands do not import.
Attached my file.

Thancks you for your help.

[udbrky]

Stars needs to be in English.

Please follow these steps completely:

http://forums.holdemmanager.com/bug-...s-showing.html

We will need the answers to the questions in the thread as well as the log.

At what step does the process fail?

- Are hands being saved?

- Is the correct folder in the site setup?

- Are hands being imported manually?

- Is the time set up correctly?

[Christy]

Merci,

Now it's ok, hands import fine.
On pokerstars everything is in English, and despite this hub displays nothing on the table as statistics.

[HM2Nick]

Hi. If the hands are importing the HUD should show on PokerStars. Please make sure you have setup stars and HM2 to work together properly.

http://hm2faq.holdemmanager.com/ques...er+Stars+Setup

Next, please view the following FAQ and answer all the questions at the bottom of the FAQ to help us narrow down the issue.

http://hm2faq.holdemmanager.com/ques...es+not+work%3F

Finally, if you are still having problems after following those steps, please send a HUD report as detailed in this article.

http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Thank you.

[HM2Nick]

Hi. If the hands are importing the HUD should show on PokerStars. Please make sure you have setup stars and HM2 to work together properly.

http://hm2faq.holdemmanager.com/ques...er+Stars+Setup

Next, please view the following FAQ and answer all the questions at the bottom of the FAQ to help us narrow down the issue.

http://hm2faq.holdemmanager.com/ques...es+not+work%3F

Finally, if you are still having problems after following those steps, please send a HUD report as detailed in this article.

http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Thank you.

[Christy]

Hi,

I do not really understand how the trimmings, a tutorial in image would have been more convenient for non-English speakers!

In the following menu:

1.jpg

2.jpg

I indicated the location of pokerstars records, I do not want these files are on my c: drive so I put on the E: drive, but the icon 'red' pokerstars is not displayed!

On the poker table when I play the HUD does not display anything, but when I look at the analysing my hands, you see information about the players grrrrrrrr....

3.jpg

[fozzy71]

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment


If you continue to have problems please try our Priority Support Tool for the 'HUD is not working' topic.

You can read more about the Priority Support Tool here