auto import is very very slow
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  1. #1
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    Default auto import is very very slow

    hey,
    ive searched the forums and so far no good

    just purchased HEM, auto import worked fine, and updated every 5 seconds importing hands. however now, the import takes about 5mins each 'cycle'. Hence the HUD is very slow to update, and mucked hole cards function now doesnt work (obv doesnt have the HH in time).

    thing is, it was all working fine. (for about 5 days from buying from new) - now its busto

    my pc is brand new:
    vista (user account control is off) - and ive added HEM/postgres/HH folder to firewall exceptions etc and defender ect.
    quad core 2.xx
    700gb harddrive
    512mb graphics card

    postgres8.3
    norton anti virus

    im playing on crytpo (parbet poker)
    database is 1.6m, (mainly ftp)


    lastly, auto import takes ages to stop also (again up to 5mins)

    occasionally i get a pop-up error from postgres saying something to do with 'transport issues - application was shut down early' - this fixes itself when i restart.


    i have no idea what to do now?


    thanks - nice product other than that...

  2. #2
    Senior Member Al1's Avatar
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    Default

    Hi,

    First, upgrade HM: http://www.holdemmanager.com/downloa...te1.07beta.exe

    Can you reconfigure your auto-import folder exactly like that: http://www.holdemmanager.net/faq/afm...d=43&faqid=144

    Don't forget to delete your old configuration line too.

  3. #3
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    Default

    sry, forgot to mention, i did upgrade.

    ive re-done the auto import folders, im sure the issue is elsewhere, i.e. it DOES see the hands in the folder, but the import into HEM is very very very slow, ie. it takes about 5mins to START importing, that is successful, then it waits another 5mins or so to import again. So there is a very big lag - its not every seconds like it was originally.

    Again, when i first installed i had no problem, i dont get it.

    also, when i click stop auto import, it stops (again after some delay - say 3-4mins), then i close HEM and it says import is still running - which it is in the background again due to the lag, then it imports any hands remaining 4-5mins later.

    works:
    -importing, and HUD, all fine.

    probs:
    -big delay in importing



    could it be my anti virus trying to scan/stop HEM?




    oh, also my CPU is fine, it hovers at25% when importing.

    and even if i import from folder, again, biiiig delay, its not instant.
    Last edited by johnnyonedrink; 12-13-2008 at 01:16 PM.

  4. #4
    Senior Member Al1's Avatar
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    Default

    Can you try to create a new DB and test if the import function is ok here: http://www.holdemmanager.net/faq/afm...aspx?faqid=146

  5. #5
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    hey,
    set up a new DB, import worked fine for the hands that were already in my HH folder. It imported my 15k hands from crypto fine.

    however, auto import is still the same, ie. very slow, 5min lag, and takes 5mins to stop.

    so, the import is not running every 5 seconds, nowhere near.
    when it does import, it does it fine, but the cycle of imports is very very slow in terms of the gaps between imports. i.e. start import, wait 5mins then imports hands, then wait another 5mins, and imports hands.
    obv this then makes mucked hole card pop up worthless (10-15hands too late).
    and also frustrating cause HUD takes 3 orbits on a new table before it pops up.

    e.g it takes at least 3 orbits of playing 6max before the first hands are imported.


  6. #6
    Senior Member Al1's Avatar
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    Can you reinstall HM:

    1) Make a backup of "Config" in a safe location
    2) Export your HUDs via "HUD Options => Player Preferences"
    3) Uninstall HM via the Control Panel
    4) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
    5) Reboot your computer
    6) Install the complete setup of HM: http://www.holdemmanager.com/downloa...demmanager.zip
    7) Upload HM: http://www.holdemmanager.com/downloa...te1.07beta.exe
    8) Test if it works
    9) Overwrite the backuped "holdemmanager.config" file in the new Config directory to recover your settings
    10) Test if it works
    11) Import your HUDs via "HUD Options => Player Preferences"
    12) Test if it works

  7. #7
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    reinstalled successfully.

    same problem, auto import only kicks in every 5 mins.

    is there a way to change the import time windows like in PT2?

    or something else?


    again, when i first used HEM (2 weeks ago), it was fine.

    the only thing i recal changing is adding norton anti virus to my PC.



  8. #8
    Senior Member Al1's Avatar
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    Quote Originally Posted by johnnyonedrink View Post
    the only thing i recal changing is adding norton anti virus to my PC.


    Precision: Norton seems to have a strange politic with his products, ans it seems you only have a certain time to download his product, after that, you have to purchase an add on to download Norton one more time.
    See the point 2 of this FAQ about this strange thing with Norton: http://www.holdemmanager.net/faq/afmmain.aspx?faqid=171


    I don't wanna be a pest, be Norton causes a lot of issue with HM. Can you try to uninstall it completely (Norton) and try HM and tell me if it change something. Perhaps, reinstalling HM after uninstalling Norton will change something too.

    You can find a very good (I use it) anti-virus which is free here: www.avast.com
    Last edited by Al1; 12-13-2008 at 03:08 PM.

  9. #9
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    you are not the pest - i am

    ok, norton is uninstalled, HEM still the same.

    'import from folder' is fine.
    'auto import' is very slow. cycle is every 5mins.

  10. #10
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    Quote Originally Posted by johnnyonedrink View Post
    you are not the pest - i am

    ok, norton is uninstalled, HEM still the same.

    'import from folder' is fine.
    'auto import' is very slow. cycle is every 5mins.
    Ok, damn your issue is leathery

    Can you reinstall postgreSQL: http://www.holdemmanager.com/downloads/postgresql.zip

    If it don't work, I will escalate this thread to morny, he will look deeper at your issue and perhaps do a Teamviewer session with you.

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