Upon opening HEM Notes entire system becomes unresponsive
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  1. #1
    Junior Member
    Join Date
    Jul 2009
    Posts
    4

    Default Upon opening HEM Notes entire system becomes unresponsive

    Hey Guys!

    Generally my HEM2 is doing fine but it becomes very laggy if I open HEM2 notes during the gameplay to write down some info.
    Entire system becomes barely responsive and it takes quite some time to write down notes and close it, making me not able to react to other tables.

    System: Windows 8.1
    HEM Version: newest
    Room: Pokerstars
    Hardware: i5-4670k, 8GB, SSD, low temps

    I am not using NoteCaddy.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
    Posts
    32,376

    Default

    Did you completely disable NoteCaddy in the HUD Settings > HUD Designer > [ ] Show Caddy Notes?

    Please see this FAQ to alleviate any security bottlenecks - http://hm2faq.holdemmanager.com/ques...olders+HM2+use

    Which Operating System, Firewall, and Anti-Virus are you using?

    Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.

    Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

    1) Uninstall any 3rd party security software bundles.
    2) Reboot your computer
    3) Please install the latest version: http://www.holdemmanager.com/downloa...ger_2_Beta.exe
    4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES
    5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows


    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

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