Upon opening HEM Notes entire system becomes unresponsive
Results 1 to 2 of 2
  1. #1
    Junior Member
    Join Date
    Jul 2009

    Default Upon opening HEM Notes entire system becomes unresponsive

    Hey Guys!

    Generally my HEM2 is doing fine but it becomes very laggy if I open HEM2 notes during the gameplay to write down some info.
    Entire system becomes barely responsive and it takes quite some time to write down notes and close it, making me not able to react to other tables.

    System: Windows 8.1
    HEM Version: newest
    Room: Pokerstars
    Hardware: i5-4670k, 8GB, SSD, low temps

    I am not using NoteCaddy.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    HM Support


    Did you completely disable NoteCaddy in the HUD Settings > HUD Designer > [ ] Show Caddy Notes?

    Please see this FAQ to alleviate any security bottlenecks - http://hm2faq.holdemmanager.com/ques...olders+HM2+use

    Which Operating System, Firewall, and Anti-Virus are you using?

    Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.

    Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

    1) Uninstall any 3rd party security software bundles.
    2) Reboot your computer
    3) Please install the latest version: http://www.holdemmanager.com/downloa...ger_2_Beta.exe
    4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES
    5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Similar Threads

  1. HEM unresponsive / freezing PS
    By levhansen in forum Manager General
    Replies: 1
    Last Post: 08-27-2010, 05:40 AM
  2. retrieving HEM notes after system recovery
    By Ragz in forum Manager General
    Replies: 5
    Last Post: 04-23-2010, 10:17 PM
  3. Export notes on reinstalled system with no database.
    By Mriya in forum Manager General
    Replies: 1
    Last Post: 12-05-2009, 12:19 PM
  4. Automated color notes system
    By Bibabu6 in forum Manager General
    Replies: 3
    Last Post: 08-10-2009, 05:51 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts