OM Hole card filters doesn't work (sometimes)
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  1. #1
    Junior Member
    Join Date
    Dec 2011
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    Default OM Hole card filters doesn't work (sometimes)

    Update
    【I tried to fix following the advice shown here, and it didn't work.】


    Hello there. I'm not quite sure when/how this happens but Hole card filters of OM doesn't work sometimes. When I try to use it, it shows nothing like this. Using the latest version of OM, and I tried rollback to several old version of OM, but now this trouble happens continuously. I will share any needed additional information. Please kindly check this. Thanks.

    You can see how it doesn't work by clicking the link below. (Gyazo is pic share site, and no virus, no mal-ware of course)

    Gyazo - 431cf4a747b132283bf440e72053fc01.png
    Last edited by silentthird; 05-24-2014 at 03:39 AM.

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Default

    Are you playing zoom or other fast-fold type games?

    This issue has been documented in detail and provided to the developers to resolve.

    The assigned internal ticket # on this issue is HM-7652: Hole Cards Filter Blank For Some Sites When Fast Game Type Filter Applied

    I have added your email address to the ticket so we can notify you once we have fixed it.

  3. #3
    Junior Member
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    Dec 2011
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    Default

    Quote Originally Posted by fozzy71 View Post
    Are you playing zoom or other fast-fold type games?

    This issue has been documented in detail and provided to the developers to resolve.

    The assigned internal ticket # on this issue is HM-7652: Hole Cards Filter Blank For Some Sites When Fast Game Type Filter Applied

    I have added your email address to the ticket so we can notify you once we have fixed it.
    Thanks for reply. It happens at both zoom and normal ring games.

  4. #4
    HM Support Patvs's Avatar
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    Amsterdam, the Netherlands
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    33,523

    Default

    Close HM2

    Delete the C:\Users\{username}\AppData\Roaming\HoldemManager\ Filters folder

    Try to run the cards filter again.

    If that doesn't resolve it, also try to filter for only the normal ring games. (set the game type filter to Omaha Pot Limit)
    (so it won't display the Omaha Fast hands)
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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