Licence does not work
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  1. #1
    Junior Member
    Join Date
    Sep 2009
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    6

    Default Licence does not work

    Hello,

    I can not install HM 2 with my licence code. The date of purchase was 2009/04/20. I have downloaded the installer file from pokerstrategy.com and holdemmanager.com, but it does not work. It is a long time ago and I am not sure if the licence code is valid or expired or maybe if it is the appropriate licence to the current program issue.

    After the failed activation I have followed the instruction on your website ( reset all profiles, delete the hm.lic file,
    firefox proxy=off) but I have not any success.

    regards from Germany

    Thomas

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
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    HM Support
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    32,803

    Default

    This is for HM1 I assume?

    1. Shutdown Hold'em Manager and update to the latest beta - http://www.holdemmanager.com/Downloa...se_1.14.02.exe
    2. Navigate to your RVG Software/Holdem Manager/Config folder
    3. Create a new text document in the Config folder and name it LicDebug
    4. Restart Hold'em Manager

    You should hopefully be able to enter your code now. Once you have done this close Hold'em Manager, delete the LicDebug file and restart Hold'em Manager.

    If you continue to have registration issues, please send your new Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.com with a link to this thread and your forum name. If your Windows is hiding known file extensions the file will simply be called 'reg'.

  3. #3
    Junior Member
    Join Date
    Sep 2009
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    Default

    [QUOTE=fozzy71;2271502]This is for HM1 I assume?


    Yes, you are right, it is HM1. and now it works. Many thanks!

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Thank you for letting us know this is resolved.

    Good luck at the tables,

    Please let us know if we can help with anything else.
    Regards udbrky (Chris)

  5. #5
    Junior Member
    Join Date
    Jun 2014
    Posts
    1

    Default

    Same problem here and your solutions doesn't work. I will send my reg file to support. Regards

  6. #6
    Junior Member
    Join Date
    Mar 2011
    Posts
    3

    Default

    Today I have license problem as well. I tried the fix, but it still says:
    "A valid license could not be obtained for 'Holdem Manager'. Please contact Hold'em Manager for assistance."

  7. #7
    Junior Member
    Join Date
    Jul 2012
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    3

    Default

    Same poblem here!Cant even reset the licence key.I tryed everything but seems that the problem is with HM server or something.Im using HM1.

  8. #8
    *** HM3! *** fozzy71's Avatar
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    Jun 2005
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    I just woke up and duplicated the problem. I am checking with the developers and waiting on a reply. This particular error would normally mean a proxy error but since there are multiple people here and me all duplicating it then it is likely a server issue. Once I have more info I will update this thread.

  9. #9
    Junior Member
    Join Date
    Jan 2012
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    2

    Default

    Quote Originally Posted by omgitsmihai View Post
    Same poblem here!Cant even reset the licence key.I tryed everything but seems that the problem is with HM server or something.Im using HM1.
    Same problem. License server crashed ?

  10. #10
    Junior Member
    Join Date
    Jun 2014
    Posts
    11

    Default

    Same poblem. Russia.

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