Tableninja sometimes raising when I push check/call hotkey
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  1. #1
    Junior Member
    Join Date
    May 2014
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    Default Tableninja sometimes raising when I push check/call hotkey

    Hello! Bought TN2 yesterday and I am very happy overall. Just had a small reoccuring problem.
    I use hotkeys, and 3 times today when I pressed check/call bind, tableninja automatically min-raised. I never misclick and it happend 3 times over the spand of 10,000 hands, so its not a major problem, but certainly can get me into some major trouble another time. Have you guys experienced anything like this before?

    Best regards,

    Johan G.

  2. #2
    HM Support sideshow's Avatar
    Join Date
    Aug 2011
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    2,605

    Default

    Hi John

    No we have not had this report before, What site is this happening on?

    Can I please get you to do the following, Go to the help tab > debug hotkey > assign a hotkey here

    Then the next time the issue occurs hit that problem hotky and then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button. Then send a copy of that ZIP file to support@tableninja.com to check it over for errors.
    Also please send a screenshot of your desktop with a table and your HUD displayed. See instructions Home - Browser Automation, Data Extraction and Web Testing Software | iMacros Please send the screenshot even if you don't have a HUD or custom table theme.

    Please also briefly describe what is happening in the email.
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  3. #3
    Junior Member
    Join Date
    May 2014
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    Default

    This happened on pokerstars.com (may have been ps.fr).

    Will do, hoping it wont happen again

    Thanks for the quick and helpfull reply aswell

  4. #4
    HM Support sideshow's Avatar
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    Aug 2011
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    2,605

    Default

    your welcome, So i assume this issue isn't happening any more? If it occurs again just send the info as stated above and we will get it looked into asap
    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, you can do so here: Leave Feedback

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