HM2 Performance Tips - Page 5
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  1. #41
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    Angry

    Hey, we've got a problem here :


    A few month ago, I have had to change my PC because HEM2 was very slow when playing.
    (When I play, I use HEM2 + Notecaddy). At that time, my HEM2 DB was 3ish Go, Currently, my HEM2 DB's size is 4 Go.

    So now, I have a new PC, with : Intel Core i5-4440 CPU@3.10GHz + 8Go RAM + Windows 8

    Since I have installed HEM2 and started to play on this new PC, I have always had problems during my poker sessions : HUD stats freeze, and sometimes everything freezes, so I have to Ctrl+Alt+Suppr and stop HEM2, then restart it if I want to continue playing.

    I have created additional NC definitions : like 50 ones. These definitions are pretty simple (like Villain's fold% in a specific spot). None of these additional definitions use "Player type" criteria.
    Sometimes, these additional stats don't show up in my HUD pop up, but maybe this is my fault as I might have forgotten to start the "create notes" process in NC. I also realized recently that if I create a NC note, I have to reboot the PC if I want it to show up in my HUD. (if I create a new NC note, then reset the notes, then launch the notes creation process, then start a poker session without rebooting, I think the NC additional stat shows "-", even if I have 20K hands on Villain).
    Also, another detail : I would say my HUD contains around 50 stats, I don't know if this is a relevant information to understand why everything freezes?

    Last week, my HUD started to mess up even more while playing.
    By "HUD messing up" I mean :
    -stats were not incrementing during the session (after playing 1 hour vs a random, my HUD was only showing "10 hands played" for example),
    -or showing "-",
    -the HUD started freezing,
    -the stats panels were loading next to the wrong player,
    -when i opened a new table, it took several minutes for the HUD to appear next to this new table, and often with the wrong stats.
    So I had to stop the HUD several times during the session, and start it again, but even this was almost impossible to do as HEM2 wouldn't show up : it really looked like HEM2 was freezing, and I couldn't access the HEM2 interface during the session... so once again I often had to Ctrl+Alt+Suppr and stop HEM2...
    But as far as I can remember, HEM2 was only using 50% CPU, and the memory involved didn't seem that big.

    I also noticed that the NC notes creation process seems slower than it used to be (around 80 notes / sec with the maximum 4 threads and fast option enabled, while I think it used to be around 125 notes / sec).
    I did the NC vacuum db thing, but it doesn't help.

    So yesterday, I followed your tips :
    Quote Originally Posted by udbrky View Post
    Software tips:

    Scan your system and hard drive:

    1) Click start - accessories
    2) Right click command prompt
    3) Choose Run as Administrator

    Type:

    sfc /scannow

    Hit enter

    4) Please schedule a disk check:

    chkdsk /f /r C:

    5) Hit enter

    6) Restart your computer.
    I let it do that during the night and earlier this morning, my computer had restarted and Windows 8 was asking for my password to start.

    I also wanted to do this :
    http://hm2faq.holdemmanager.com/ques...lyze+Database+

    So I followed these tips until step 3 but Postgres refused to connect the DB.
    So I thought it was a password mistake, and closed the postgres interface and tried to launch HEM2, but once again, it told me that it couldn't connect postgres DB.
    So I closed everything and reboot the PC.
    It took a very long time for Windows to allow me to type my Windows password.
    This was the first time this happened so I thought there was a problem and restarted the PC again without entering Windows.
    Once again, Windows took a very long time to allow me to type my password.
    This time I went forward, and started Windows.
    But now the postgres problems remain the same. I have tried to stop the postgres server and start it again, but I get this error message in the command windows : in english, it should be something like "System error 5 occured. Access denied. The start command returned an error <2>"

    I followed your tips :
    1. Go to C:\Program Files\PostgreSQL\8.x\data. Move the the pg_hba file to your Desktop and open it with notepad.
    2. Scroll to the bottom and change all md5 to trust. Save and close the file
    3. Move the file back to the data folder
    4. Restart the PostgreSQL service: Control Panel -> Administrative Tools -> Services > PostgreSQL > restart


    But in the file I couldn't find any "md5", and at the bottom, the 2 lines already contained "trust".

    So now, my short term problem is that I can't access my postgres DB and of course HEM2 wouldn't work anymore.
    And my long term problem is that, even after solving my short term problem, how can I have the whole HEM2+NC installation working without freezing?

  2. #42
    *** HM3! *** fozzy71's Avatar
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    Sorry for the delay in reply.

    For the system 5 error you need to right-click > run as admin... when starting the server.

    Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).


    Which Operating System, Firewall, and Anti-Virus are you using? Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles can cause communication issues between Holdem Manager and PostgreSQL.


    Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager and we can rule out it being a security software issue:


    1) Uninstall any 3rd party security software bundles completely. Disabling them never fully disables them and they will continue to prevent communication in the background.
    2) Reboot your computer
    3) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...ender+Problems
    4) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows We have found this security software works without issue with Holdem Manager in the vast majority of cases, With Windows 8 its installed as part of the operating system already.


    Please see the following guides for postgres related issues if you have further issues after installing.


    This is usually a firewall or windows update issue and the following guide gives a step by step guide:
    http://hm2faq.holdemmanager.com/ques...rt+PostgreSQL+



    For other security software see here:
    http://hm2faq.holdemmanager.com/ques...%28Firewall%29

  3. #43
    *** HM3! *** fozzy71's Avatar
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    A) For the NC HUD and performance issues, once the postgres install issues are resolved:

    1) Export any custom HUD configs.
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK
    3) Manually reset your Site Setup > Seating Preferences > for your site/seats and any other HUD Settings you had personalized.


    Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again. If the problem returns after importing the custom HUD then you know that config is corrupted and you will need to delete it and rebuild it from scratch.


    http://hm2faq.holdemmanager.com/ques...rashing+Issues


    B) If you still have performance problems with the default huds/settings then we should try resetting your settings to default to get rid of your custom definitions to see if they could be causing the problems:

    1) Start HM2 and Export any custom HUD configs - http://hm2faq.holdemmanager.com/ques...rashing+Issues


    2) Close HM2.


    3) Please create a backup of your settings and reset your settings as explained here - http://hm2faq.holdemmanager.com/ques...fault+settings


    4) Restart HM2


    5) Manually reset your Site Setup > Seating Preferences > for your site/seats and double check your auto import and archive folders.


    Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again that you exported in step 2 above. If the problem returns after importing your HUD you know it is a problem with your HUD Config and you will need to recreate it from scratch or import an older backup of the HUD.


    If that solves your problems please email us the files you backed up in step 1 of this email by following step 2 in this FAQ - http://hm2faq.holdemmanager.com/ques...fault+settings


    If that did not solve your problems you can restore all of your original settings using the Utilities menu as explained in step 3 of the above FAQ.


    C) If none of that helped:

    I would suggest reading this thread which will help improve the performance when using NC:
    NoteCaddy speed improvement - Assaultware Wiki


    Please check these 2 FAQs and try all the steps there to see if they help:
    - http://hm2faq.holdemmanager.com/ques...%28Firewall%29 - Resolves issues where security software continually try to scan files and processes which can slow down your PC
    - http://hm2faq.holdemmanager.com/ques...rts+%26+HUD%29 - General tips and solutions for performance issues


    A few other things you could try to see if it helps when playing:
    - Does it help you disable the Options > Settings > General Settings > Miscellaneous > [ ] 'Automatically Refresh' option and restart HM2?
    - Try leaving HM2 on the 'Home' tab when playing.
    - Try picking a villain in the reports that only has a few hands in your database instead of your hero and restart HM2.
    - Try creating a new smaller database with just hands from the past 1 or 2 months to use when playing.


    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing. Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name.


    http://hm2faq.holdemmanager.com/ques...ger+Support%3F

  4. #44
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    Quote Originally Posted by udbrky View Post
    Optimize your database

    This is now in the database control panel:

    Please run maintenance on the DB.


    1) Click the database name in the bottom right corner (2nd in)

    2) Click the maintenance tab.

    3) Click the Full radio button.

    4) Click the Optimize button.

    How to optimize the database
    I don't get this. How exactly can I access this database control panel?

  5. #45
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by MIM1C View Post
    I don't get this. How exactly can I access this database control panel?
    You can do it from the HM2 > Home > Database > Maintenance menu - http://hm2faq.holdemmanager.com/ques...29#maintenance

    Or via PGAdmin - http://hm2faq.holdemmanager.com/ques...lyze+Database+

  6. #46
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    unfortunately, no solution worked, so I have had to uninstall HEM and postgres, and install it again from scratch.

    I have also installed a SSD hard drive to make everything work better (my PC is new and is equiped with : Intel Core i5-4440 CPU@3.10GHz + 8Go RAM + Windows 8).

    It seems that some problems continue, even after reinstallation.

    I'll post here more details.

  7. #47
    You're out! udbrky's Avatar
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    I have escalated your issue to our 2nd level support techs and they will respond to your email as soon as possible.
    Regards udbrky (Chris)

  8. #48
    PostgreSQL Whisperer
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    Hi,

    you should do 2 things:
    1) Configure Ram Cap in hm config file. For more datails read here: http://forums.holdemmanager.com/gene...m2-ramcap.html The best values for your system are:
    <Key Name="ProcessWorkingSetBase" Value="2100000000" />
    <Key Name="ProcessWorkingSetHandAmount" Value="840" />

    2) Disable pagefile in Windows: Disable The Page File And Hibernation - Can You Get More Space Or Speed From Your SSD? (optional)

  9. #49
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    Quote Originally Posted by Ishikawa View Post
    1) Configure Ram Cap in hm config file. For more datails read here: http://forums.holdemmanager.com/gene...m2-ramcap.html The best values for your system are:
    <Key Name="ProcessWorkingSetBase" Value="2100000000" />
    <Key Name="ProcessWorkingSetHandAmount" Value="840" />
    Hi,

    The HoldemManager.config file doesn't contain these lines :
    <Key Name="ProcessWorkingSetBase" Value=...
    <Key Name="ProcessWorkingSetHandAmount" Value=...

    Should I add these lines to the ones which are already in this file?

  10. #50
    *** HM3! *** fozzy71's Avatar
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    You have to add the lines yourself to the general section. See the attached document for more details.
    Attached Files Attached Files

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