active session bug
Results 1 to 2 of 2
  1. #1
    Senior Member
    Join Date
    Jan 2012
    Posts
    101

    Default active session bug

    hi my active session tab only shows 1 hand continuesly.
    as in, in the dropdown menu there will be 1000 lines with 1 hand when i played a session of 1000 hands.

    i checked that the time in my active session is the same as the time of my pc.
    i have tried changing my regional settings to english ( usa ) since i used to have it on europe.
    that didnt help, i tried putting auto refresh on and off, no difference.
    in the site setup i tried changing the offset hours on all sites, that didnt help a thing.
    i usually play on a lot of different sites. but the problem also occurs when i just play on pokerstars.
    so i am kinda out of solutions, could you help me out?

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) with regional settings English (United States)

    Settings--> General Settings--> set the timeout time to 30 minutes.

    --
    Recheck your time adjustment settings; http://hm2faq.holdemmanager.com/ques...TimeAdjustment
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

Similar Threads

  1. Replies: 2
    Last Post: 11-17-2015, 06:48 PM
  2. Active Session/Reports not showing current session hands
    By seijistar in forum General Support
    Replies: 5
    Last Post: 01-25-2014, 01:45 PM
  3. Active session tab not showing active session
    By Viral25 in forum General Support
    Replies: 1
    Last Post: 11-05-2013, 05:25 PM
  4. Replies: 1
    Last Post: 01-26-2013, 11:06 PM
  5. Replies: 2
    Last Post: 04-16-2012, 03:34 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •