Known issues with Tournament Summarys?
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  1. #1
    Junior Member
    Join Date
    Mar 2014
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    Germany
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    Default Known issues with Tournament Summarys?

    Hello,

    HM2 doesn't import all TournSummarys (PokerStars) correctly.

    I can't find a Solution in Forums.

    They will be read, and moved to the HM2Archieve folder, but in the Result Tab there are missing Information about Finish and Size aso.

    For some Tourney it works, for some not, what can i do?

    HM2 Import Folders are set correctly, holdemamanger2.exe, hudsfuncapp.exe are running as Admin, Firewallrules are set.

    I don't know how to help me.

    [removed image]

    Thanks for your Help in Advance,

    achti
    Last edited by fozzy71; 03-22-2014 at 11:35 AM. Reason: removed image for privaccy

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
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    HM Support
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    32,803

    Default

    Please send us a hand history (HH) and tournament summary (TS) file for any tournament types that are not being recorded properly. If you can also include a screen shot of the tournament lobby showing the buyin/payout information please do.

    Please zip and email the requested files, with a link to this thread and your forum name, to hm2support@holdemmanager.com

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.

    When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

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