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  1. #1
    Junior Member
    Join Date
    Feb 2014
    Posts
    3

    Default HUD not working only at 888 since yesterday

    My HUD is not working at all at 888poker site. Seems like hands are not importing to HM at all. I can't even start a new session, still showing the old one. Table finder is not working. I have that problem since yesterday, it was working fine for the last few months. I checked if the program is working on the other sited and it's working fine at pokerstars and win cake poker. Could anyone give me a hand?

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,523

    Default

    Please follow these steps completely:

    http://forums.holdemmanager.com/bug-...s-showing.html

    We will need the answers to the questions in the thread as well as the log.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Feb 2014
    Posts
    3

    Default

    1. Holde'em Manager 2.0.0.7990
    2.I have problem on Pacific Poker, no problem at Pokerstars and Win Cake
    3. NL, MTT
    4. Yes, I did
    5. I followed the guide and I'm sure that Save hands history box is checked in the client and the folder is the same as the folder HM is importing hands from
    6. Hand histories are not showing up in the folder
    9. Table FInder is not working at all, it doesn't see any opened table
    10. I'm saving hands histories in English for sure

    As I said before, HUD was working perfectly for the last months, it crashed 2 days ago
    Attached Files Attached Files

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Try creating a new empty database.
    Do the hands import into a new empty database?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
    Junior Member
    Join Date
    Feb 2014
    Posts
    3

    Default

    Only single creating the new database didn't helped but when I uninstalled a poker client and deleted all files connected with Pacific site from my hard disk and then I created a new database and reinstalled client, HUD works again.

    Thank you guys from the support for the help

  6. #6
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,523

    Default

    Thank you for letting us know this is resolved.

    Good luck at the tables,

    Please let us know if we can help with anything else.
    Regards udbrky (Chris)

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