"Waiting for hands..." problem

[ramabranch]

Hey there,

First of all let me tell you that I googled this but couldnt find anything useful so I try better luck on here.

I just got a license for HM2 and I downloaded and installed it. I made the site setup correctly (each folder is correctly placed) and made sure that PS client was saving HHs, TournamentSummaries and HandHistory and in English.

I use SNGWizard, UniReplayer and Hand Converters and never had any problem so everything should be alright.

When I open a table I see the HUD widget on the top left corner that reads "Waiting for hands..." but after many many hands stays like that and never show the stats.

Id be really grateful to recieve some help on this or being pointed to the right direction! Feel free to ask any further info that you want me to provide to make this work.

Thanks in advance,

Rama

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: Turn User Account Control on or off - Microsoft Windows Help

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Go into the PokerStars auto import folder, and manually move all the files that are in the folder to your archive folder.