ZOOM HUD Not updating - A few hands behind

[x_ROSH125_x]

Hi,

I recently uninstalled and then re-installed HM1 to correct an unhandled exception error. That process corrected the error but then my ZOOM HUD was not updating correctly. The HUD appears fine but the data seems to be a hand or so behind the action.

I tried to update the blitz.dll file but am not sure if I did this properly.

Please can I have some assistance

Thanks

R

[fozzy71]

If you reinstalled you are probably using 1.12.10b from our downloads page which is 18+ months old. All the beta releases since that official release have only been posted to the forums.

Please update to the latest version - http://www.holdemmanager.com/Downloa..._10Oct2013.exe

Please check all of the steps on this FAQ - http://faq.holdemmanager.com/questio...rs+Zoom+tables

If that doesn't solve your problems please send us the screen shots and files as requested in the Troubleshooting section via email.

[shahrad]

There was apparently a small change to the HH by pokerstars in the new year, cause HM1 gives import errors, even with the latest beta.

[udbrky]

I cannot duplicate this.

Please see this FAQ:

http://faq.holdemmanager.com/questio...rs+Zoom+tables

[fozzy71]

There was apparently a small change to the HH by pokerstars in the new year, cause HM1 gives import errors, even with the latest beta.

There should not be any import errors if you properly installed the 1.13.02 update patch. If you still get import errors please email us some hands.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

[Firpo]

My zoom HUD is also dragging behind. Before it was working fine. Anything that could be relative and has changed is that I have installed and tried HM2 and PT4, and I have changed my antivirus. I tried shutting antivirus down, but it didn't help. I also updated to 1.13.02, but it said that blitz.dll counldn't be replaced while installing.

edit: I can now also see my own stats, which I didn't before.

[fozzy71]

My zoom HUD is also dragging behind. Before it was working fine. Anything that could be relative and has changed is that I have installed and tried HM2 and PT4, and I have changed my antivirus. I tried shutting antivirus down, but it didn't help. I also updated to 1.13.02, but it said that blitz.dll counldn't be replaced while installing.

edit: I can now also see my own stats, which I didn't before.

You have to completely uninstall the antivirus if it is one of the ones mentioned. Disabling it is not sufficient if it is in fact the cause of the problems.

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://faq.holdemmanager.com/questio...ender+Problems
4) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows


Please check all of the steps on this FAQ - http://faq.holdemmanager.com/questio...rs+Zoom+tables

If that doesn't solve your problems please send us the screen shots and files as requested in the Troubleshooting section via email.