HUD not working on PlayNow.com

[n3rve]

I've been having an issue with HUD on PlayNow.com on both my laptop and my main workstation since an update in late November.
I believe that PlayNow.com runs on Boss engine.
Other poker sites work fine.
Hud is stuck at "Waiting for hands..."

I'm not sure whether it's connected to the same issue or not, but I'm experiencing the same issue with Rebuy tournaments only on AmericasCardRoom.eu. Once again this is happening on both my laptop and main pc. So it seems like it can't be a software issue on my side.

When I look at my tournament history it seems like the tournaments are saved with the hands, which makes this problem even more confusing.

I hope there is some sort of a solution to this problem.

Thanks!

[udbrky]

Please follow these steps completely:

http://forums.holdemmanager.com/bug-...s-showing.html

We will need the answers to the questions in the thread as well as the log.

[n3rve]

Please follow these steps completely:

http://forums.holdemmanager.com/bug-...s-showing.html

We will need the answers to the questions in the thread as well as the log.

table finder fixed the issue.

thanks.

[fozzy71]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any questions or problems do not hesitate to ask us.

[Imdur]

Just a follow up question, The Table finder did fix the issue. But that means I have to drag the table each time i start a session or a new table. Is there a way to fix it permanently?
So that I won't need to do the table finder each time I open a table?

Thanks

[fozzy71]

Are they still on Boss? On a site we support the Table Finder will usually force the HUD to work automatically on those same tables in the future. If not, we are going to need to see a hud error report and logs/pics.

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu


Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F


With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.


Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.