Holdem Manager 1 release 1.13.02 - Page 3
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  1. #21
    HM Support netsrak's Avatar
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    Please zip and mail the original handhistory files (you find them in the HM archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.com. We will then try to reproduce the problem.

  2. #22
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    is there a chance to get the log file from HM when i have import error? maybe i could send you this file

  3. #23
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by satriani View Post
    is there a chance to get the log file from HM when i have import error? maybe i could send you this file
    Yes, but make sure you also send the hands. Import errors would be in C:\Program Files (x86)\RVG Software\Holdem Manager\Importing\Logs and possibly also in C:\Program Files (x86)\RVG Software\Holdem Manager\Importing\Import Errors

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