Can't get hud to display on ongame
Hud is not displayed on ongame because table manager doesn't detect the tables i am playing at. I had this issue a month ago , and i used table finder and that red square (i put it on the table and click ok) and back then it worked.
I don't understand why it doesn't work now.
I have the latest hm version and the hands are imported.
What type of games are you playing on Ongame?
Which Operating System, Firewall, and Anti-Virus are you using?
Please update to the latest beta - http://www.holdemmanager.com/Downloa..._10Oct2013.exe
For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.
Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.
Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates. Turn off User Account Control: Turn User Account Control on or off - Microsoft Windows Help
Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.
If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
I have windows 7 , windows firewall is turned off , no other anti-virus or firewall and i play 6 max cash games.
I already did all those things you said. I also updated hm , but i didn't fix the issue.
1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.
Windows hides 'known file extensions' by default. Show Extensions :: Scott Granneman
Try the table finder again - http://faq.holdemmanager.com/questio...r+to+Show+HUD+
Make sure you follow the directions exactly.
Pick the table name in the table finder window to highlight it
If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.
Left-click and drag the red X to that table window
Click OK
"Delete your existing HUD Prefs files, so HM will rebuild them to default."
Where are those files located? Do they have a pref extension?
Last edited by SaynotoKlaus; 12-29-2013 at 01:19 PM.
Sorry, I edited that canned reply a little bit to fit your situation and not as thoroughly as I should. You should only need to delete the exenames.txt file for your problem.
Here is the unedited canned reply if deleting the exenames doesn't fix the problem for you:
1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, pospref2.txt, pospref4.txt, default.txt, and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.
Windows hides 'known file extensions' by default. Show Extensions :: Scott Granneman
Try the table finder - http://faq.holdemmanager.com/questio...r+to+Show+HUD+
Make sure you follow the directions exactly.
Pick the table name in the table finder window to highlight it
If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.
Left-click and drag the red X to that table window
Click OK
After doing these steps it worked. Thanks.
You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.
Good luck at the tables. If you have any questions or problems do not hesitate to ask us.
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