Frequent crashes and other bugs

[AlfaCreature]

I’m using trial HM2 and table scanner around 1 month. I’ve tried few updates, but bugs still exist!

1. Frequent crashes when using client side table scanner!
Problem signature :
Problem Event Name : APPCRASH
Application Name : HoldemManager.exe
Application Version : 2.0.0.7966
Application Timestamp : 52b516bb
Name of the module with the error : comctl32.dll
Version of the module with the error : 5.82.7601.18201
The time stamp module with the error : 51d5706e
Exception Code : c0000005
Exception Offset : 00000000000403b7
OS Version: 6.1.7601.2.1.0.768.3
Language Code: 1049
Additional Information 1 : 730f
2 For more information : 730f466cf4d9411efe11f387f1f4327a
Additional Information 3 : dc14
Additional Information 4 : dc144071a189c1f7cc32b5f68b17264e



2. Auto rules don’t work for “multitabling” stats when there are no samples for player.


3. Auto-action doesn’t work. My rules - score>=120 and players>=5 and waitlist<=0 but auto-action joins me to tables that doesn’t meet this rules.


My OS is Win7 Home extended x64 SP1 with latest updates
HM 2.0.0.7966
PokerStars 6 7493

[udbrky]

1) Click start - accessories
2) Right click command prompt
3) Choose Run as Administrator

Type:

sfc /scannow

Hit enter

4) Please schedule a disk check:

chkdsk /f /r C:

5) Hit enter

6) Restart your computer.

Afterwards, it will either show there are no integrity problems, or give a location for a file with errors. If this happens, please send us that file.

If there is an issue, try a clean install:

I’m sorry to hear your experiencing issues with Holdem Manager. We reviewed the log file you sent, please follow these instructions to fix the issue:

Step 1 – Restore Default Settings:
First try restoring your default settings, often some settings files can become corrupt and cause these issues:
http://hm2faq.holdemmanager.com/ques...fault+settings

Step 2 – Set files to run as administrator
1 - Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
2 - Right click the HoldemManager.exe and choose "Properties".
3 - Go to the Compatibility Tab and select "Run this program as an “Administrator"
4 - Repeat Steps 2 and 3 for HudFuncsApp.exe and tablescannerdllloader.exe

If this option is greyed out it is because the UAC is disabled.
Enable UAC - Disable User Account Control (UAC) the Easy Way on Win 7, 8, or Vista
Reboot and complete Step 3 and 4.
UAC can be turned off again if desired.

Step 3 – Update Windows
Often the issue can be caused by a conflict with another program or utility on your PC. Windows may have released an update to fix this issue. See here for details on how to run windows update.
Microsoft Windows Update


Step 4 – Uninstall and reinstall HM2 with Revo uninstaller:
Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems and there is a useful tutorial how to use it here:
How To Use Revo Uninstaller To Completely Uninstall Programs

Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version:
http://www.holdemmanager.com/downloa...er_2_Setup.exe

Please add this file to your firewall and antivirus exceptions and run it as Administrator.

Step 5 – Add exceptions to firewall
Some firewalls detect HM2 as a threat because of the way it interacts with different poker software, as a consequence they can block HM accessing files it needs to and in turn cause a crash. Please follow the instructions in the FAQ carefully.
http://hm2faq.holdemmanager.com/ques...ems+943irewall

Step 6: Set correct permissions on files and folders HM2 use
Please follow the instructions in this FAQ: http://hm2faq.holdemmanager.com/ques...olders+HM2+use

Step 7: If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

http://hm2faq.holdemmanager.com/ques...ger+Support431

[udbrky]

what are the rules you have set up for #2?

For 3:

Make sure that Stars' lobby is default, you are using medium text, and default font.

Please zip and send a screenshot of

- the lobby
- all of your table scanner settings
- the scan profiles settings