hud stopped working after the last update
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  1. #1
    Senior Member k_rukov's Avatar
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    Default hud stopped working after the last update

    hi , i was playing for like 2 hours and i decided to take a break.
    everything was ok
    after the break it showed me to update the HEM2 and i did
    i am playing on tournament and cash tables - no hud. it's like i haven't even started the HEM
    it doesnt show even "waiting for hands"
    on current session hands are there and result is there , but when i click on hand replayer HUD doesnt show again...

    for old hands ( yesterday ) HUD shows into the hand replayer

  2. #2
    Senior Member k_rukov's Avatar
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    Default

    i just restared the PC and still the same ...

  3. #3
    HM Support Patvs's Avatar
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    Run the update again: http://www.holdemmanager.com/Downloa...AutoUpdate.exe

    Close the pokerclient before you run the update.
    On which site are you playing?
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  4. #4
    HM Support Patvs's Avatar
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    Default

    Quote Originally Posted by k_rukov View Post
    it doesnt show even "waiting for hands"
    In HM2, click on STOP HUD--> and the again on 'START HUD'.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
    Senior Member k_rukov's Avatar
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    Default

    Black Chip poker , PS , FT
    it is running now.

  6. #6
    Senior Member k_rukov's Avatar
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    Default

    ok on cash tables i have HUD , on tournament - i dont

  7. #7
    You're out! udbrky's Avatar
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    This is a sign that the clients are not in English.

    Please follow these steps completely:

    http://forums.holdemmanager.com/bug-...s-showing.html

    We will need the answers to the questions in the thread as well as the log.
    Regards udbrky (Chris)

  8. #8
    Senior Member k_rukov's Avatar
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    well still nothing ... it doesnt work ...
    it saves the hands , it shows then in current session , it is just no HUD on the table

    check this out - a friend of mine sent me a tournament so i can review it. It doesnt show any hud stats in the replayer !
    Last edited by k_rukov; 12-12-2013 at 06:44 PM.

  9. #9
    *** HM3! *** fozzy71's Avatar
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    Default

    Please try the Table Finder - http://hm2faq.holdemmanager.com/ques...+not+appear%3F


    If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

    Please reproduce the problem and attach:
    - a screen shot of the table/desktop
    - a hand history for the table
    - a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
    - Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
    - Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.


    If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu - http://hm2faq.holdemmanager.com/ques...+not+appear%3F

    You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.

  10. #10
    Member
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    Default

    Quote Originally Posted by k_rukov View Post
    hi , i was playing for like 2 hours and i decided to take a break.
    everything was ok
    after the break it showed me to update the HEM2 and i did
    i am playing on tournament and cash tables - no hud. it's like i haven't even started the HEM
    it doesnt show even "waiting for hands"
    on current session hands are there and result is there , but when i click on hand replayer HUD doesnt show again...

    for old hands ( yesterday ) HUD shows into the hand replayer

    same problem in here. Sorted now

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