blitz.dll crash and FT no HUD.

[24/7]

Ok will try to change the date.

postgreSQL version is 8.4

How I do manual update of netframeworks? version of netframeworks should be 4.5.1
and MV C++ is dunno I see more versions. In installed programs I see like 6 times MV C++ , how many of these should I have?

[Patvs]

Run a Windows Update:

and install ALL optional updates.

[24/7]

Ye I always do , so means I got all updated to latest version.

Btw the crash only happens once in day , as soon as I start HM1 with PS running. Then I have to close PS + HM and start again and then it works , but the crash at begin of each session is getting rly annoying.

[udbrky]

There are a lot of problems with Avast blocking updates. We do not recommend it, as it causes a lot of issues because of this. Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloa...ger_2_Beta.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...%28Firewall%29
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows

If you continue to have problems, please reproduce the problem and attach your log.txt file.

Please 7-Zip the file before attaching it, as sometimes text files can become corrupted as attachments.

XP:
c:\documents and settings\username\application data\HoldemManager

7/vista
c:\users\username\appdata\roaming\HoldemManager

Enable the option to see Hidden Files and Disable "Hide protected operating system files": http://hm2faq.holdemmanager.com/ques...in+Windows%3F+ - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

You'll need to add:
- holdemmanager.exe
- hmimport.exe, hmhud.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that these folders:

c:\programfiles\rvgsoftware\holdemmanager, c:\hmarchive, c:\postgresql (or c:\programfiles\postgresql) and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***


** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/ques...ender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/ques...olders+HM2+use

Make sure you are running the necessary files as administrator and have added the files to your antivirus and firewall exceptions lists.

Please see this FAQ:

http://faq.holdemmanager.com/questio...rs+Zoom+tables

Please duplicate the issue.

Open Control Panel - System - Administrative Tools - Windows Event Viewer's - Windows Logs - Applications.

Check for any errors and send the information by saving the error. They should be right at the top. We need errors, not information.