Boss Media HUD MTT HM2 not working

[Gorre187]

Hi there, since the last Boss Media Software update i am unable to use the HUD for MTT's.
It says it is waiting for hands. I changed nothing in the hand history setup or anything. Suprisingly it works just fine on cashgames!
greetings

rene

(HEM2)

[Sam]

Same problem with HUSNG's. The table finder finds the tables.

[fozzy71]

Which Boss skins are you guys playing on? Are the hands being imported and showing in the reports?

We have a few open issues that were caused by the last Boss update and other problems for the .it boss skins that did not update and are using the old software still.


Please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
- Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.


If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu - http://hm2faq.holdemmanager.com/ques...+not+appear%3F

You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.

[Sam]

Poker Heaven. Hands are imported normally.

[udbrky]

This is a known issue and it has been documented in detail and provided to the developers to resolve. While I don't have a specific date for when this issue will be resolved, we are putting out updates regularly.

The previously assigned internal ticket # on this issue is 7522. We will often release builds on a limited basis, only in the forums for a few days first, so please check back in this forum http://forums.holdemmanager.com/hm2-releases/ for that ticket #.

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When 7522 Is Resolved" in the subject line and body of the email.