HUD not working with ZOOM

[TripleAceIRL]

Hi,

I am trying to use HUD with ZOOM on Pokerstars.it but it doesn't work - I tried before and it never worked for me.

I followed all the step listed here and it still doesn't work. My anti-virus is Mc Cafee, I added the list of programs under "Firewall" ---> "Internet Connection for Programs" , not sure I am suppose to change other settings too.

http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

Please help, thank you...

[fozzy71]

Are you playing on the new HU Zoom tables? These tables are not yet fully supported as they are brand new.

If you are playing on 6max or full ring:

Please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
- Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested files to hm2support@holdemmanager.com with a link to this thread and your forum name and let us know that you also sent a hud error report.

[mjackson]

Any idea when HU ZOOM will be supported? That was the reason I attempted to update my HEM the other day. Thanks.

[udbrky]

Please follow Fozzy's steps, so we can get the necessary information to fix it.

[fozzy71]

Hi,

I am trying to use HUD with ZOOM on Pokerstars.it but it doesn't work - I tried before and it never worked for me.

I followed all the step listed here and it still doesn't work. My anti-virus is Mc Cafee, I added the list of programs under "Firewall" ---> "Internet Connection for Programs" , not sure I am suppose to change other settings too.

http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

Please help, thank you...

Any idea when HU ZOOM will be supported? That was the reason I attempted to update my HEM the other day. Thanks.

The developers and testers are working on a possible fix for this right now but it would help us if you send the requested files so we can know what all stakes/types of tables this affecting.

The assigned internal ticket # on this issue is HM-7758: Stars - No hud on some Zoom HU tables

I have added both your email addresses to the ticket so we can notify you once we have fixed it.

[TripleAceIRL]

Hi fozzy, my problem is getting worse.
I followed all the steps, I also removed my antivirus Mc Cafee but then after making the changes I couldn't even connect to postgres anymore. Somehow I managed to reconnect and when accessing the Zoom table I could view the HUD only by dragging it with the table finder, but stats wouldn't update. Then the following day when I open up HM2 I couldn't even connect to postgres.
I then tried to reinstall Microsoft .NET Framework 4 and I followed the instructions but the re-installlation failed, and now I cannot even get HM2 to start up at all because of it.
http://hm2faq.holdemmanager.com/ques...p+Instructions

I also addressed my problem via email, hope it gets looked into urgently because it is a big problem to stay without HUD and I also would like to reinstalll Mc Cafee asap. Thank you.

[fozzy71]

I just found and replied to your email. We need you to send us a log file at a minimum but I think we are going to need to schedule a remote support session so I included those instructions as well.