Hud crashing

[sharon29uk]

im using hem2 2.0.07927 windows 8

When playing 6 cash tables of 888 or party poker the hud disappears on 1 or more tables.
When i stop and then restart and hud it re appears, but the table is disappeared on then kinda locks, so i cant see any thing thats under the table or any over lapping table under it.

Also party poker is crashing like once an hour.

[udbrky]

1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
2 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver
3 - Update Logitech Setpoint - Support + Downloads: SetPoint - Logitech
4 - Set desktop theme to basic, default, or a non-aero theme - Disable Aero on Windows 7 or Vista (this will be the same for win8/7)

Please reinstall Microsoft .NET Framework -
http://hm2faq.holdemmanager.com/ques...p+Instructions

Afterwards, please make sure that you update windows completely. Keep checking to make sure that there are no more updates, until it shows twice, five minutes apart that there are no more updates available.

1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- hmupdate.exe (only exists during update)
- holdemmanager.exe
- hudfuncapps2.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/ques...ender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/ques...olders+HM2+use

Please duplicate the issue.

Open Control Panel - System - Administrative Tools - Windows Event Viewer's - Windows Logs - Applications.

Check for any errors and send the information by saving the error. They should be right at the top. We need errors, not information.

Please send a log file as well.

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

[sharon29uk]

Played several sessions and problem has gone.
Thanks

[udbrky]

Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.